Customer Success Trainer

6 months ago

Derby, United Kingdom nurtur.group Full time

Brief Your Market part of the nurtur. group are looking for a Customer Success Trainer to join our team.

The nurtur. group is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents.

Using both our unique bespoke software and cleverly designed strategic marketing packages, we generate, and nurture leads for our clients to capitalise and expand their market share.

**The opportunity**

Were seeking technical trainer to lead the delivery and execution of our sales and customer success onboarding and training programs. You will partner with sales, customer success, support, client communications and digital-design and others to ensure that your customers are equipped with the most effective go-to-market marketing strategy using our platform.

Your day-to-day will consist of various elements such as starting the day with a single new customer on their first ever training session, to then go on and lead an online seminar on a new feature for a selection of your customers and then finishing the day catching up on your admin and completing project work.

You will work in a flow with a customer success manager and between you, you will own and be accountable for the success of the customers within it. Not only that, but you will also work with other trainers in your team to build and iterate our training packages and offering, be that for internal use or external use.

**What you'll do**
- Deliver live and virtual onboarding and training programs for our customers on 1-2-1 and webinar-type forums.
- Support the wider business and our customers to understand the full breath of the platform - including the optimisation of existing content and the creation of novel training materials.
- Own the outcomes of your training programs: working closely with the Customer Success Manager and Communications Managed Executive, ensure that your training is increasing product adoption and ROI.
- Be accountable for the set-up of new customers: attention to detail and understanding of software will enable you to deliver a best-in-class onboarding experience and ensure the customer hits the ground running.
- Recognise when an up-sell opportunity presents itself: though understanding the customers' requirements and goals, you will be able to suggest other products and features that the customer should consider.
- Deliver top-notch internal customer service: By keeping up to date, detailed and accurate records of your interactions with the customer, you will support your colleagues to deliver excellent results to the customer.
- Travel to other Airtable offices to conduct regional trainings and workshops.

**Responsibilities**
- Manage the onboarding process for new accounts by both telephone and site visits throughout the UK.
- To demonstrate ROI from the outset.
- Customer liaison and inputting information into the CRM database to track record of all correspondence and account changes.
- Make regular contact with clients via telephone calls, online meetings, and on-site visits.
- Assist in customers marketing communications where needed.
- Assist in dealing with queries and technical calls, logging tickets, and overseeing them through to completion.
- Building strong customer relationships with users and stakeholders.
- Always present the company and yourself in a professional manner to customers.
- Highlight and arrange testimonials and case studies from new customers.

**About you**
- Project/Account management / client services / training experience.
- Experience of the property industry
- Strong interpersonal and communication skills.
- Excellent presentation skills.
- Ability to travel UK wide with possible overnight stays.
- A full UK driving licence.
- Good Microsoft Office and ideally CRM knowledge.
- A can-do attitude and will be highly self-motivated.
- The ability to see tasks through to completion.
- Good customer relationship building skills.
- Great organisational and multi-tasking skills.
- The ability to identify upselling opportunities of new features.
- Marketing experience would be desired.

This will be based out of our Brief Your Market office commercial building in Little Eaton which is a beautiful village on the outskirts of Derby. Its a great location with free on-site parking and plenty of local amenities.

Working hours are 9 am 5.30 pm Monday to Friday so youll have the weekends to relax and recharge.

The successful applicant will receive and have access too:

- 25 days holiday plus the 8 bank holidays
- Perk box
- Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc.
- Death in Service Cover
- Company Sick Pay
- Bike to Work scheme.

  • Customer Success Trainer

    6 months ago

    Derby, United Kingdom nurtur.group Full time

    Brief Your Market part of the nurtur. group are looking for a Customer Success Trainer to join our team. The nurtur. group is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents. Using both our unique bespoke software and cleverly designed strategic marketing packages, we...

  • Customer Success Trainer

    5 months ago

    Derby, United Kingdom Page Personnel Full time

    Immediate start - Reputable organisation, with great benefits ! **About Our Client**: Our client is a market-leading organisation in the technology and telecoms sector, boasting a staff of over 500 dedicated professionals. With a customer-centric approach, the company is committed to delivering exceptional services to a diverse range of clients across the...

  • Construction Trainer

    2 months ago

    Derby, United Kingdom CV-Library Full time

    BJ54 - Construction Trainer Location: Derby Salary: £35,000 -£45,000 Per Annum Working Hours: Monday - Friday Overview: First Military Recruitment are happy to announce that we are now looking to recruit a full time CITB, IPAF and PASMA instructor to work between our clients Leeds and Derby Depots. Our Client delivers accredited training to...

  • Systems Trainer

    2 months ago

    Derby, United Kingdom CV-Library Full time

    IT System Trainer (Software/ Troubleshooting/ Windows) Location: Burton upon Trent, Staffordshire Job Type: Full-time office basedExciting Opportunity: I have an amazing chance for an experienced System Trainer to join my market leading client in the East Midlands. They have asked me to find someone who is not only tech-savvy, but also a charismatic...

  • Systems Trainer

    4 weeks ago

    Derby, United Kingdom Reed Technology Full time

    IT System Trainer (Software/ Troubleshooting/ Windows)Location: Burton upon Trent, StaffordshireJob Type: Full-time office basedExciting Opportunity: I have an amazing chance for an experienced System Trainer to join my market leading client in the East Midlands. They have asked me to find someone who is not only tech-savvy, but also a charismatic...

  • Customer Success Executive

    1 month ago

    Derby, United Kingdom Corecruitment Full time

    We have a great role for a customer success executive/onboarding manager to join a growing tech company embedded in the food and beverage industry at restaurant and foodservice level. They would like someone based around Derby/Stoke/Wolverhampton area that can visit their offices and local customers. The nature of this role means that a UK driving license is...

  • Customer Success Executive

    1 month ago

    Derby, United Kingdom Corecruitment Limited Full time

    We have a great role for a customer success executive/onboarding manager to join a growing tech company embedded in the food and beverage industry at restaurant and foodservice level. They would like someone based around Derby/Stoke/Wolverhampton area that can visit their offices and local customers. The nature of this role means that a UK driving license is...

  • Technical Trainer

    6 months ago

    Derby, United Kingdom ALSTOM Full time

    **Site**:Hatfield or Derby **Appointment Basis**:Permanent At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80000...

  • Specialist Trainer

    6 months ago

    Derby, United Kingdom Babington Full time

    **_Specialist Trainer (REMOTE)_** Are you passionate about creating engaging, innovative, and insightful learning interactions and determined to deliver to a high standard and provide an exceptional learning experience for learners on the Accountancy programme? At Babington we pride ourselves on the delivery of exceptional training programmes nationally...

  • Specialist Trainer

    6 months ago

    Derby, United Kingdom Babington Full time

    **Specialist Trainer - Accountancy** **(12 month Maternity Cover)** As a purpose-driven organisation, we’re all about the ‘why’. **Babington is committed to developing better futures: for individuals, organisations, and society. **For us that means developing skills and creating opportunity for individuals and organisations to perform at their very...

  • Customer Success Specialist

    6 months ago

    Derby, United Kingdom Fdo Consulting Limited Full time

    **Customer Success Manager, Account Manager, Little Eaton, Derby, £ 30000 - 35000 + benefits,** Market leading technology company is looking for two Customer Success Manager's to join their new team. In this varied role you will be responsible for managing external customers and enhancing their customer experience. To be considered you will have excellent...

  • Personal Trainer

    3 months ago

    Derby, United Kingdom Everlast Gyms Full time

    Personal Trainer - Everlast Gyms - DerbyCompany DescriptionWith great earning potential and the opportunity to work within a fast paced, exciting and inspiring environment we are looking for a minimum of Level 3 qualified Personal Trainers (or CIMPSA Practioner certified) to work within our Everlast Gyms to continue to help our members find their 'Greatness...

  • Personal Trainer

    3 months ago

    Derby, United Kingdom Everlast Gyms Full time

    Personal Trainer - Everlast Gyms - DerbyCompany DescriptionWith great earning potential and the opportunity to work within a fast paced, exciting and inspiring environment we are looking for a minimum of Level 3 qualified Personal Trainers (or CIMPSA Practioner certified) to work within our Everlast Gyms to continue to help our members find their 'Greatness...

  • Health and Social Care Trainer

    7 days ago

    Derby, United Kingdom CV-Library Full time

    Join Our Award-Winning Healthcare Team as a Level 5 Health and Social Care Trainer in London! Are you a passionate and dynamic professional eager to make an impact in the healthcare industry? We have an exciting opportunity for you to join our clients esteemed Healthcare Team as a Level 5 Health and Social Care Trainer, based in Cleveland. This hybrid role...

  • Confined Spaces Trainer

    6 months ago

    Derby, United Kingdom Develop Full time

    **Associate role for a Confined Spaces Trainer to offer interactive and engaging training, covering Low and Medium Risk Confined Spaces.** Location(s): Derby / Swindon / York N.B. The successful associate will be required to undertake a criminal record check as part of our safeguarding duty and every 3 years thereafter. **The role**: The associate trainer...

  • English and Maths Skills Trainer

    23 hours ago

    Derby, United Kingdom Recruited UK Full time

    We are seeking a talented English and Maths Skills Trainer to join our team at Recruited UK. As a leading training provider, we deliver high-quality training programs that help individuals develop their skills, knowledge, and behaviours.This role is ideal for individuals with experience delivering Skills in English. If you have a passion for teaching and...

  • Customer Success Executive

    4 weeks ago

    Derby, United Kingdom COREcruitment Full time

    We have a great role for a customer success executive/onboarding manager to join a growing tech company embedded in the food and beverage industry at restaurant and foodservice level. They would like someone based around Derby/Stoke/Wolverhampton area that can visit their offices and local customers. The nature of this role means that a UK driving license is...

  • Driver Trainer

    3 weeks ago

    derby, United Kingdom Ascott Transport Ltd Full time

    If you are you looking for a new exciting opportunity as an experienced and qualified Driver Trainer working at an amazing company then keep on reading!Ascott Transport Limited, (ATL), started as a family-run logistics service provider with roots going back over 60 years. We are now a thriving logistics business based within Derbyshire with over 300...

  • Bilingual Customer Success Lead

    4 weeks ago

    Derby, Derby, United Kingdom Nurtur Ltd. Full time

    About the Rolenurtur is a diverse group of SaaS software brands that leverages data to drive revenue and ROI. As an industry leader in Insights and innovation, our customers can automate manual processes and focus on their customers, increasing revenue and profitability.We're seeking a Customer Success Manager to join our fast-growing team. This role...

  • Customer Success, Leisure and Hospitality

    6 months ago

    Derby, United Kingdom Fdo Consulting Limited Full time

    Account Manager and Relationship Manager, Customer Success, Leisure and Hospitality, B2B, Little Eaton, Derby, £ 27000 - 35000 + benefits, Market leading technology company in the Leisure and Hospitality market are looking for two Customer Success / Account Manager's. Joining this new team you will be working for a technology company that has an enviable...