Customer Success, Leisure and Hospitality

6 months ago


Derby, United Kingdom Fdo Consulting Limited Full time

Account Manager and Relationship Manager, Customer Success, Leisure and Hospitality, B2B, Little Eaton, Derby, £ 27000 - 35000 + benefits,

Market leading technology company in the Leisure and Hospitality market are looking for two Customer Success / Account Manager's. Joining this new team you will be working for a technology company that has an enviable client list in the leisure and hospitality sectors. Their customers are household names and rely on the software product the company provides. Your role will be key to their on-going success and customer retention. You will get a chance to help shape and develop this role.

To be considered for this role you could have come from many different backgrounds - Account Management, Event Management, Relationship Management, Customer Services, Operations, etc What is critical is you have managed multiple stakeholders.

In this great role you will manage external customers and enhance their customer experience. Excellent in front of customers you will be confident, articulate, pride yourself on customer excellence and retention.

Responsibilities Include
- Be the primary point of contact for a number of external customers.
- Manage the customer relationship.
- Work to the service plan and conduct regular service reviews to ensure customer satisfaction.
- Build and maintain strong relationships with customers.
- Work with internal teams to need and exceed customer expectations.
- Provide training and updates to the client to ensure they get the most out of the system.

Experience Required
- Excellent stakeholder management experience.
- Happy to work in a fast moving customer centric environment.
- Confident and articulate.
- Good organisational and prioritisation skills.
- Proven experience of managing multiple stakeholders.
- An understanding of EPOS, retail, leisure, hospitality, etc would be an advantage.

This is an excellent role for a client with a fantastic customer base. If you want a new challenge and the chance to progress and develop please send your CV for a full brief. The role is office based in Little Eaton, Derby. You must also have a driving license and be happy to travel to client site when required. Salary is in the range £ 28000 - 35000 + benefits. Interviews soon.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£35,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Derby (required)

Work Location: In person

Reference ID: Indeed/ CSM


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