Resort Host

Job Introduction
- This is an exciting opportunity for passionate Resort Hosts to join us from early 2024 for a period of around 6 months to support in one of our Resort Stay Hotels in Italy, Spain as well as other European Destinations._

If you love travel and would describe yourself as a people person with bucket loads of passion then this could be the role for you..

Your role will be integral in ensuring that our guests receive a world-class holiday and an experience they’ll never forget. We want our holidaymakers to arrive as a guest and leave us as a friend As well as delivering on-hand advice and support, you will be responsible for delivering a diverse range of activities throughout their stay, and providing authentic experiences that allow guests to culturally immerse themselves into their chosen destination as little or as much as they want.

Saga is Britain’s most experienced specialist Tour Operator for holidaymakers who are aged 50 years and over.

**Please note the successful individual must be eligible to work in the EU / hold a EU passport. For roles in Italy, you will be required to speak Italian.**

Main Responsibilities
**_ Customer Experience:_**
- Your role as our dedicated in-house Host is to enhance the holiday experience by providing a unique and exclusive guest service, ensuring all guests have a truly memorable holiday.
- Be the specialist of your area - organise and run local authentic experience programmes for your guests - building local relationships and using the local community and culture available.
- To host activities and games during the day as required - finding new ways to incorporate the local area into the guests’ holiday experience.
- Ensure the programme runs as advertised in the brochure or online
- To offer a full personalised concierge service to our guests in house - using your expert knowledge - you will tailor-make this service for our guests to enjoy

**_Customer Care & Quality:_**
- Conduct all pre-season, end of season checks as and when required
- Ensure customer service is at the forefront of everything you do
- Be proactive in ensuring the space our guests occupy is maintained
- Managing complaints effectively and efficiently with a resolution focused attitude

**_Operational:_**
- See in new arrivals to your hotel seamlessly and ensure that guests’ departure runs smoothly ensuring all details are taken care of.
- Ensure the hotel is ready for our guests’ arrival - ensuring that everything is in place - including specific requests.
- Ensure that all transfers are operated using the most cost-effective method.
- Meet and greet customers at airport arrivals and departures - where required.
- Achieve optional excursion sales and service targets.
- Maintain strong relationships with the hotel to ensure good service levels are maintained.
- Guiding excursions where necessary.
- Ensure all Saga branding is up-to-date at all times.
- Adhere to all company policies, procedures and guidelines as directed by your Manager and in the Manual.
- To work within an assigned budget for sourcing local gifts / prizes.
- To encourage the booking of future holidays in resort.
- Eligibility to work in the EU
- Passionate, proactive individual with a passion for travel and delivering exceptional customer experiences
- Ideally someone with proven experience in a similar role
- A collaborative individual with a warm demeanour who thrives in a people orientated role
- Exceptional organiser with a proactive approach to resolving issues before they arise
- Understanding of providing excursions including guided tours and a multitude of activities for guests
- Great communicator with experience speaking publicly or to wide audiences
- Flexible individual which enjoys going above and beyond their role
- The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities, and projects as appropriate._

About The Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

**_Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited