Client Administrator

3 weeks ago


Mansfield, United Kingdom Hays Specialist Recruitment Limited Full time

Administrator - 3-5 months possible temp to perm - £20k - Hybrid role
My client based in Mansfield is seeking an efficient client administrator to join their team, you will be responsible for ensuring all aspects of the service delivery to allocated clients, ensuring all day-to-day tasks run smoothly. You will follow set proceduresand ensure all duties are in line within set KPI's, always keeping the customer in mind always and strive to proactively address their concerns and needs.
Their people are their success. They need people who share their passion on solving the problems that matter. And where you'll be supported every step of the way. Here is where you come to build a career.
What you'll be doing
- Answering all incoming communications from external & internal clients, suppliers and the wider OH team and book/confirm internal and external client appointments
- Use and understand the internal system to schedule appointments, limit blockings, run the case tracker, manage clinical team diaries and update relevant parties re changes and free slots
- Monitor, produce and add client charges to all invoices in a timely manner and inform 3rd parties of PO numbers
- Produce management information for clients
- Oversee the logistics of client contracts including booking rooms to ensure all KPI's are met
- Input weekly electronic timesheets - accurately
- Perform routine administrative tasks (including dealing with incoming and outgoing post, operation of standard office equipment etc.)
- Undertake other ad-hoc tasks and projects as required to ensure the smooth running of office

Who we're looking for?
- Prior strong office based administrative experience gained in a busy environment
- Competent user of the MS office suite and able to complete Pivot and Vlookups
- Excellent organisation skills with the ability to prioritise
- Strong written and verbal communication skills
- Great interpersonal skills
- High degree of attention to detail
- Self-motivated to do a great job
- Able to work as part of a team as well as independently

We understand the need to work flexibly, with agile offices and hybrid working offered as standard, we're happy to talk about flexible working. This is a workplace that works for you.



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