Head of Communications
6 months ago
**About the role**
Customers come to us because we can take on and solve any kind of challenge, no matter how complex.
Join our Highways team as **Head of Communications** on our Connect Plus Services joint venture project and you’ll help make this happen
This is a 12 month fixed term contract.
**What you'll be doing**
The role purpose is to deliver and develop the business’ communications strategy, ensuring all communications activity is strategic, considered, and aligns with our corporate messaging and values.
The role will also see you effectively manage and guide our core communications functions to enhance employee engagement, customer experience, stakeholder perception and the overall reputation of the M25.
The scope of this role includes, but is not limited to, the duties described below:
- Delivery and continued development of CPS Communications Strategy
- Delivery of internal and external communications, which are aligned to business and departmental priorities, target audiences and corporate messaging.
- Deliver against communications and customer services contractual obligations.
- Manage and guide the following communications functions:
- Internal Communications (intranet, internal events - online and in-person, department communications support)
- External Communications (e.g. social media, website, PR)
- Scheme Communications (e.g. communications planning, community engagement, notification)
- Customer Services (e.g. customer enquiries and complaints, MP correspondence, and official requests e.g. Freedom of Information requests, parliamentary questions and high-level correspondence)
- Guide the business on sensitive matters regarding works taking place on the network, potential reputational impacts and internal change programmes.
- Liaise with parent company communications teams on matters such as media enquiries and proactive/ reactive PR opportunities, which could impact our/their reputation.
- Develop and maintain relationships with key stakeholders internally and externally.
- Manage and coach the team to ensure continued high performance and professional development.
**Who we're looking for** Essential**:
- Knowledge of best practice, innovative and creative approaches to communications
- Extensive communications and community relations experience
- Proven capability in developing communications strategies and plans to meet business needs
- Strong business acumen
- Experience of operating at a senior level with ability to influence and negotiate at this level
- Strong analysis and problem solving skills
- A team player with ability to manage, engage and develop team members
- A self starter with ability to prioritise workload to meet business needs.
**Preferable**:
- Experience of working on large building/civil engineering infrastructure projects
- Experience of adhering to contractual obligations relating to communications and customer care within major projects.
**Why work for us**
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
**Why join us?**
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more
**About us**
Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.
**Diversity and inclusion**
Job Reference: BBUK07529
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