Head of Commerical

**Propel Your Career: Head of Commercial Opportunity at Fusion**

**Head of Commercial**

**Salary**: c£60,0000 + bonus scheme

Welcome to Fusion, where passion meets purpose, and excellence is not just a goal but a daily commitment. As the Head of Commercial, you'll be at the forefront of driving sales revenue, shaping the customer journey, and transforming the way our community experiences fitness and well-being.

**Key Responsibilities**

*** Commercial Mastery**
- Review, redevelop, and embed commercial policies, standards, and protocols for all products.
- Spearhead business plans and sales strategies, transcending charity targets.

*** Strategic Collaboration**
- Formulate an integrated process for sales funnelling, covering outreach, onboarding, activation, and retention.
- Collaborate seamlessly with Product and Marketing teams to drive impactful commercial initiatives.

*** Visionary Leadership**
- Establish inbound lead requirements, providing full visibility into the sales pipeline's developmental stages.
- Set high service expectations for customer-facing roles, using the Net Promoter Score (NPS) tool as a key motivator.

**Experience/Knowledge & Skills**
- Degree or equivalent in a relevant field (desirable)
- 5+ years of planning and executing sales strategies, with a preference for multi-site organization experience (essential)
- Proven track record of elevating customer engagement within a commercial environment (essential)
- Leadership experience, ideally in managing remote teams (desirable)
- Team leadership with a focus on creating a culture where customer experience is a top priority (essential)
- Exceptional ability to analyze and evaluate data against key indicators (essential)
- Proficient in project management, delivering successful projects (essential)
- Outstanding presentation and communication skills (essential)
- Advanced computer skills, particularly in Excel (essential)
- In-depth understanding of customer requirements, product development, and sector trends (desirable)
- Strong knowledge of and interest in healthy living principles and ideals (essential)

**Behaviours**
- Analytical Thinking and Innovative approach
- A solutions-focused team player with a "make it happen" attitude
- Thinks Customer First with a Drive for Achievement
- Business Awareness and Goal-Focused
- Develops Self & Others with an unwavering commitment to excellence

We care about our team members and offer a range of non-contractual benefits:

- Generous holiday allowance
- Manager's Pension Scheme
- Complimentary Gym & Swim membership at Fusion centres for you and all members of our household
- Free Eye tests
- Cycle to Work Scheme
- Employee Referral Scheme
- And more

Fusion is an equal opportunity employer, fostering diversity and inclusion in our commitment to excellence
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- This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements. You may also be required to carry out other duties as reasonably requested by the Company._