Customer Support Specialist

1 month ago

Bournemouth, United Kingdom FAI Farms Ltd Full time

FAI are seeking a **Customer Support Specialist **to join our international team.

**Position**:37.5 hours per week, bank holiday hours may be required

**Location**:Hybrid working with occasional travel for meetings and client visits. Based from Bournemouth office.

**Deadline: 31st July 2023**

**About the Role - Customer Support Specialist**

FAI is looking for an experienced Customer Support Specialist to assist customer delivery of FAI’s core digital solutions to support better food systems globally. Supported by product teams for BirdBox, Insite and Enterprise, the role will support our customers to resolve user and technical issues related to platform and programme delivery. The Customer Support Specialist will ensure that customer queries are resolved quickly and effectively, provide support and training and work with our product delivery and development teams to provide solutions to any problems that may arise.

The key digital solutions that support our work include:
**FAI BirdBox** is a poultry farm management tool that utilises automated sensors for real-time insights. The digital ‘flockbook’ and in-shed hardware collate, analyse and report critical flock information to support daily farm management and deliver better productivity, animal welfare and sustainability in the poultry industry.

**FAI Insite **is an innovative tool that allows food industry actors to efficiently and accurately collect, monitor, and report key food animal welfare and sustainability metrics across global supply chains. Data is analysed by FAI’s team of experts to provide in intuitive dashboards and reporting outputs that deliver key, tailored insights, enabling identification of risks and opportunities for strategic action to drive food system improvement.

**FAI Academy & Enterprise E-learning **is online agri
- and aqua-culture learning through a dedicated cloud-based training platform - Enterprise, and an academy website - FAI Academy. We design ad host courses that are tailored to specific audiences, meet the needs of diverse learners, are accessible and easy to navigate, and use a variety assessment techniques per learning objective. Key courses include: 1) Regenerative Farming and 2) the welfare of tilapia, carp, and shrimp.

**Responsibilities**
- Identify customer needs and help customers use specific functions;
- Helping customers get the most out of FAI’s digital solutions;
- Liaise with the team to develop solutions to frequent issues/product malfunctions;
- Update and document internal databases and user guides;
- Monitor customer complaints and provide assistance;
- Gather customer feedback and share with product teams;
- Assist with development of training materials.

**Key Skills/Experience**
- Experience as a Customer Support Specialist in an IT/software development environment is essential;
- Experience using help desk software and remote support tools;
- Ability to become an expert on the use of digital products;
- Experience of documentation, report writing, accurate record keeping;
- An interest in food, farming, sustainability, is a plus;
- Excellent spoken and written English is essential additional languages would be beneficial.

**Personal Attributes**
- A self-driven and highly motivated professional with experience in supporting and coaching team members;
- Excellent interpersonal skills with the ability to work independently and in a team environment;
- Ability to manage multiple work tasks and adhere to deadlines;
- Effective engagement, influencing and relationship management skills.

**About FAI**

We are a global team of farmers, veterinarians, scientists and strategists with first-hand experience of food production and its challenges. Through strategic partnerships with leading food brands and organisations we implement better farming practices, on land and at sea. The 3Es framework of Economics, Environment and Ethics ensure our actions and advice encompass the whole challenge we face and guide us toward a sustainable food system.

FAI have a wealth of experience in supply chain strategy, design and delivery of R&D in commercial supply chains. FAI are a key link in the network of practitioners of regenerative agriculture in the UK and support business with implementation when reframing their strategy to include regeneration.

FAI have offices in England, Norway, Brazil and the US and a regenerative farming enterprise in Oxford, UK.

FAI Farms Ltd is an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Flexitime
- Life insurance
- Sick pay

Schedule:

- Flexitime
- Holidays
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bournemouth, BH23 6NX: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application dead

  • Technical Support Specialist

    6 days ago

    Bournemouth, United Kingdom Holt Engineering Recruitment Ltd. Full time

    Do you have **experience** in a **technical background**? OR have worked in a **technical support role** before and are looking for the next step in your career? **Holt Engineering** is recruiting **Technical support specialist **staff to join a well-known, ever-growing telecommunications business. In this **Technical support specialist **role, you will be...

  • Customer Settlement Specialist

    1 month ago

    Bournemouth, United Kingdom Settlement Agreement Ltd Full time

    Settlement Agreement Solicitors are the number 1 ranked employee legal firm in the UK. We are looking for a Customer Settlement Specialist to join our team. You do not need to have worked in a legal environment previously but you do need to be passionate about ensuring our clients are treated fairly and reasonably by their employer. **What you'll...

  • Customer Support Analyst

    1 month ago

    Bournemouth, United Kingdom Avanti Full time

    Avanti Recruitment are working with a software company located in the Bournemouth area that specialises in Smart Estimator Software who are looking for a first line Support Specialist to join their fast-growing team. As a First Line Support Specialist, you will be responsible for helping customers with installation and licensing queries via telephone or...

  • Customer Service Administrator

    2 weeks ago

    Bournemouth, United Kingdom Hays Specialist Recruitment Limited Full time

    My client is looking for 2 Customer Service Administrators to join the team due to internal movement.The role is office based until probation - then hybrid working can be offered£24,000 rising to £25,000 after probation Lovely refurbished offices - working with a great team - family run business Answering operational telephone calls in a professional...

  • Senior Communications Specialist

    2 days ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    Senior Communications SpecialistMarket Lead Aerospace Company | BournemouthUp to £50k p/a + Fantastic Benefits PackageAre you a skilled and experienced Senior Communications Specialist looking for your next challenge? Join our market-leading aerospace company as we expand our communications team. This is a full-time, permanent role with a hybrid working...

  • Senior Communications Specialist

    2 days ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    Senior Communications SpecialistMarket Lead Aerospace Company | BournemouthUp to £50k p/a + Fantastic Benefits PackageAre you a skilled and experienced Senior Communications Specialist looking for your next challenge? Join our market-leading aerospace company as we expand our communications team. This is a full-time, permanent role with a hybrid working...

  • Customer Coordinator

    1 week ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    Customer Coordinator * full time * permanent position Are you ready for an exciting opportunity in the fast-paced world of travel and tourism? Do you have previous experience in customer facing roles? Do you thrive in fast paced and dynamic environments where two days are not the same? If so, look no further. We want to hear from you! Location:...

  • Customer Coordinator

    2 weeks ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    Customer Coordinator * full time * permanent positionAre you ready for an exciting opportunity in the fast-paced world of travel and tourism? Do you have previous experience in customer facing roles? Do you thrive in fast paced and dynamic environments where two days are not the same? If so, look no further. We want to hear from you!Location:...

  • Customer Coordinator

    6 days ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    Customer Coordinator * full time * permanent positionAre you ready for an exciting opportunity in the fast-paced world of travel and tourism? Do you have previous experience in customer facing roles? Do you thrive in fast paced and dynamic environments where two days are not the same? If so, look no further. We want to hear from you!Location:...

  • Specialist Study Skills Tutor

    1 month ago

    Bournemouth, United Kingdom Beacon Support Full time

    **Specialist Study Skills Tutor** Beacon Support Ltd. are recruiting Specialist One-to-One Study Skills Support Tutors to work with Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students’ educational experiences. **Benefits**: - £30 - £40 per hour, plus a generous holiday...

  • Customer Service Officer

    2 weeks ago

    Bournemouth, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyWe are working alongside a local authority located in the heart of Bournemouth and Christchurch, committed to servicing the needs of the local community. They pride themselves on our dedicated Customer Service team, who work tirelessly to ensure the needs of our community are met. Your new roleAs a Customer Service Assistant, you will be at...

  • Complex Care Support Worker

    5 days ago

    Bournemouth, United Kingdom Alina Disability Support Full time

    Earn competitive pay + work for a company that cares about you! If you’re outgoing, friendly and passionate, you could make a real positive difference as a Support Worker in the Alina Homecare Disability Support Team. Working with people with learning disabilities, autism and mental health, our Support Workers provide high quality care and support to...

  • Complex Care Support Worker

    3 days ago

    Bournemouth, United Kingdom Alina Disability Support Full time

    Earn competitive pay + work for a company that cares about you! If you’re outgoing, friendly and passionate, you could make a real positive difference as a Support Worker in the Alina Homecare Disability Support Team. Working with people with learning disabilities, autism and mental health, our Support Workers provide high quality care and support to...

  • Customer Service Assistant

    2 weeks ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    We are currently looking for exceptional Customer Service Agents to join the dynamic teams at an ever expanding local client, a leading leisure and tourism operator! As the first point of contact for valued customers, you'll thrive in a fast-paced environment, providing exceptional service with a smile. You'll need to be adaptable, ready to work various...

  • Senior Communications Specialist

    1 day ago

    Bournemouth, Dorset, United Kingdom Jigsaw Specialist Recruitment Full time €50,000

    Senior Communications Specialist Market Lead Aerospace Company | Bournemouth Up to £50k p/a + Fantastic Benefits Package Are you a skilled and experienced Senior Communications Specialist looking for your next challenge? Join our market-leading aerospace company as we expand our communications team. This is a full-time, permanent role with a hybrid...

  • Senior Communications Specialist

    1 day ago

    Bournemouth, Dorset, United Kingdom Jigsaw Specialist Recruitment Full time €50,000

    Senior Communications Specialist Market Lead Aerospace Company | Bournemouth Up to £50k p/a + Fantastic Benefits Package Are you a skilled and experienced Senior Communications Specialist looking for your next challenge? Join our market-leading aerospace company as we expand our communications team. This is a full-time, permanent role with a hybrid...

  • Customer Service Assistant

    2 weeks ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    We are currently looking for exceptional Customer Service Agents to join the dynamic teams at an ever expanding local client, a leading leisure and tourism operator! As the first point of contact for valued customers, you'll thrive in a fast-paced environment, providing exceptional service with a smile. You'll need to be adaptable, ready to work various...

  • Customer Service Assistant

    2 weeks ago

    Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full time

    We are currently looking for exceptional Customer Service Agents to join the dynamic teams at an ever expanding local client, a leading leisure and tourism operator! As the first point of contact for valued customers, you'll thrive in a fast-paced environment, providing exceptional service with a smile. You'll need to be adaptable, ready to work...

  • Customer Coordinator

    4 days ago

    Bournemouth, Dorset, United Kingdom Jigsaw Specialist Recruitment Full time €24,700

    Customer Coordinator * full time * permanent position Are you ready for an exciting opportunity in the fast-paced world of travel and tourism? Do you have previous experience in customer facing roles? Do you thrive in fast paced and dynamic environments where two days are not the same? If so, look no further. We want to hear from you! Location: Bournemouth...

  • Customer Care Specialist

    1 month ago

    Bournemouth, United Kingdom MAL Full time

    We're looking for an ambitious and motivated individual to join our quickly-growing FinTech business. As a member of the Customer Care team, your job will essentially be to help customers get their account in shape. Whether they're going through a difficult situation with their bills or want to improve their financial profile for the long term, you're there...