Service Desk Manager

3 weeks ago


Norfolk, United Kingdom Revoco Full time

**SERVICE DESK MANAGER**

**Location: Norfolk**

**Permanent: £45-65k plus Benefits (dependent on experience)**

We are currently looking for a Service Desk Manager / Helpdesk Manager for an amazing client of our with over 8,000 staff, and numerous sites. This role will be crucial in organising and leading teams to deliver excellent service in resolving technologyproblems and delivery of end user computing device needs throughout the business.

You will be passionate about building a great culture and team environment fostering proactivity and best practice.

The successful applicant will possess the following;
- Track record as Service Desk Manager.
- Managed teams of 10+ people with Helpdesk and EUC capability. (1st / 2nd line ability)
- Ideally worked in organisations supporting over 5,000 staff.
- Familiar with standard Ticketing systems.
- Manage escalations, service level agreements, drive continuous improvement, manage complex issues, manage and maintain knowledge base and more.
- Ability to work with the wider teams.
- Familiar with Microsoft Windows environments, understanding of networks and communication technologies, on prem and cloud solutions.
- Nice to have's/bonuses ; Linux/SQL Server, Kanban, etc


  • Service Desk Manager

    4 weeks ago


    Norfolk, United Kingdom Revoco Full time

    **SERVICE DESK MANAGER** **Location: Hybrid - Remote with cccasional travel to HQ in the South East/East of England** **Permanent: Competitive Salary plus Benefits (dependent on experience)** We are currently looking for a Service Desk Manager (Service Desk / End User Computing) for an amazing client of ours with over 8,000 staff, and numerous sites...


  • South Norfolk, Norfolk, United Kingdom Service Service Full time

    My client is a firm of independent financial advisers with over seventy years of combined experience within the sector; serving clients both nationally and locally, from their offices based just west of the city of Norwich. The purpose of this new role is to help maintain and grow their successful practice; they’re seeking a financial services...


  • South Norfolk, Norfolk, United Kingdom Service Service Full time

    My client is a firm of independent financial advisers with over seventy years of combined experience within the sector; serving clients both nationally and locally, from their offices based just west of the city of Norwich. The purpose of this new role is to help maintain and grow their successful practice; they’re seeking a financial services...


  • South Norfolk, Norfolk, United Kingdom Service Service Full time

    My client is a firm of independent financial advisers with over seventy years of combined experience within the sector; The purpose of this new role is to help maintain and grow their successful practice; they’re seeking a financial services professional with operational and proven personnel management skills to oversee the busy offices daily activities....


  • South Norfolk, Norfolk, United Kingdom Service Service Full time

    My client is a firm of independent financial advisers with over seventy years of combined experience within the sector; The purpose of this new role is to help maintain and grow their successful practice; they’re seeking a financial services professional with operational and proven personnel management skills to oversee the busy offices daily activities....


  • Hethersett, Norfolk, United Kingdom Service Service Full time

    My client is a firm of independent financial advisers with over seventy years of combined experience within the sector; serving clients both nationally and locally, from their offices based just west of the city of Norwich. The purpose of this new role is to help maintain and grow their successful practice; they're seeking a financial services...

  • Service Manager

    1 month ago


    Stalham, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    A busy, family-owned agricultural machinery manufacturing business in north Norfolk is seeking a Service Manager to act as the first point of contact for customers seeking after-sale assistance. As Service Manager you will be responsible for assisting customers with queries and issues regarding their heavy agricultural machinery, attempting to provide...


  • Norfolk, United Kingdom Sumeru Solutions Full time

    Title: NSU Help Desk Analyst 2 100%ON SITE (731254) Location:Norfolk VA 23504 Duration: 4Months Positions:1 Slots:2 Account Manager: WilsonJoanne Agency Interview Type:Both Web Cam and In Person InterviewWork Arrangement: OnsitePay Rate: $22.85/hr. on W2 NSU Help Desk Analyst2 100% ON SITE from Day OneRequired VENDOR MAXIMUM SUBMITTAL RATE: $30.86hr....


  • Norfolk, United Kingdom Norfolk Full time

    Permanent Contract | £37,336 to £39,186 per annum (Scale J) | 37 hours per week | Norwich    Join Norfolk County Council's Digital Services as a Service Management Lead  and be part of our journey to transform our county through technology. We’re an innovative and delivery focussed service with ambitious plans, and we need a dedicated IT Service...


  • King's Lynn and West Norfolk, Norfolk, United Kingdom Hays Full time

    Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As a Service Delivery Manager at this fast growing...


  • King's Lynn, Norfolk, United Kingdom Hays Technology Full time

    Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. Your new role As a Service Delivery Manager...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time €21,000

    My client are a local home, motor and travel insurance broking boutique, offering customers their expertise in providing the best quotes for their insurance requirements. My client is looking for a new member of staff to join their existing close knit team, based just outside of the centre of Norwich. Job summary To provide customers with a welcoming,...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    My client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. To support the Financial Planning Partners by providing back-office support where required, whilst working with the administration team. To learn all aspects of the administrative work involved in a busy financial services...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    My client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. a boutique practice that believes in putting their strong client base at the forefront of all that they do. To support the Financial Planning Partners by providing back-office support where required, whilst working with the...


  • King's Lynn, Norfolk, United Kingdom Hays Technology Full time

    Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking team, you...


  • King's Lynn and West Norfolk, Norfolk, United Kingdom Hays Full time

    Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking team,...


  • Islington, Norfolk, United Kingdom Service Care Solutions Full time

    Service Charge Officer Islington, London Full Time - Hybrid Temporary We have the fantastic opportunity for the right candidate to join a team based in Islington, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office...


  • Islington, Norfolk, United Kingdom Service Care Solutions Full time

    Service Charge Officer Islington, London Full Time - Hybrid Temporary We have the fantastic opportunity for the right candidate to join a team based in Islington, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office...


  • Broadland, Norfolk, United Kingdom Service Service Full time

    Manufacturing Engineer Mature engineering business in Norwich has brand new role available. This role will be fast moving, challenging and rewarding. It is an amazing opportunity, and quite rare in this City. Duties include; * Implementation of production processes * Leading productivity improvements * Development of relationships both internally and...

  • Service Manager

    1 month ago


    Norfolk, United Kingdom CareerBliss Full time

    Service Manager – After-sales Support Location: Norfolk Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This important role...