Service Desk Manager
3 weeks ago
**SERVICE DESK MANAGER**
**Location: Hybrid - Remote with cccasional travel to HQ in the South East/East of England**
**Permanent: Competitive Salary plus Benefits (dependent on experience)**
We are currently looking for a Service Desk Manager (Service Desk / End User Computing) for an amazing client of ours with over 8,000 staff, and numerous sites across the UK. This role will be crucial in organising and leading teams to deliver excellentservice in resolving technology problems and delivery of end user computing device needs throughout the business.
You will be passionate about building a great culture and team environment fostering proactivity and best practice.
The successful applicant will possess the following;
- Track record as Service Desk Manager.
- Managed teams of 10+ people with Helpdesk/Service Desk and EUC capability. (1st / 2nd line ability)
- Ideally worked in organisations supporting over 5,000 staff.
- Familiar with standard Ticketing systems.
- Manage escalations, service level agreements, drive continuous improvement, manage complex issues, manage and maintain knowledge base and more.
- Familiar with ITIL frameworks, problem, incident and change management.
- Ability to work with the wider teams.
- Must be able to work in a fast paced complex organisation.
- Familiar with Microsoft Windows environments, understanding of networks and communication technologies, on prem and cloud solutions.
- Nice to have's/bonuses ; Linux/SQL Server, Kanban, etc
- Must have a forward thinking approach. Continuous improvement, in Technology, Tooling, Ways of Working, Team Development and more.
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