Service Desk Manager

3 weeks ago


Norfolk, United Kingdom Revoco Full time

**SERVICE DESK MANAGER**

**Location: Hybrid - Remote with cccasional travel to HQ in the South East/East of England**

**Permanent: Competitive Salary plus Benefits (dependent on experience)**

We are currently looking for a Service Desk Manager (Service Desk / End User Computing) for an amazing client of ours with over 8,000 staff, and numerous sites across the UK. This role will be crucial in organising and leading teams to deliver excellentservice in resolving technology problems and delivery of end user computing device needs throughout the business.

You will be passionate about building a great culture and team environment fostering proactivity and best practice.

The successful applicant will possess the following;
- Track record as Service Desk Manager.
- Managed teams of 10+ people with Helpdesk/Service Desk and EUC capability. (1st / 2nd line ability)
- Ideally worked in organisations supporting over 5,000 staff.
- Familiar with standard Ticketing systems.
- Manage escalations, service level agreements, drive continuous improvement, manage complex issues, manage and maintain knowledge base and more.
- Familiar with ITIL frameworks, problem, incident and change management.
- Ability to work with the wider teams.
- Must be able to work in a fast paced complex organisation.
- Familiar with Microsoft Windows environments, understanding of networks and communication technologies, on prem and cloud solutions.
- Nice to have's/bonuses ; Linux/SQL Server, Kanban, etc
- Must have a forward thinking approach. Continuous improvement, in Technology, Tooling, Ways of Working, Team Development and more.


  • Service Manager

    1 month ago


    Stalham, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    A busy, family-owned agricultural machinery manufacturing business in north Norfolk is seeking a Service Manager to act as the first point of contact for customers seeking after-sale assistance. As Service Manager you will be responsible for assisting customers with queries and issues regarding their heavy agricultural machinery, attempting to provide...


  • Hethersett, Norfolk, United Kingdom Service Service Full time

    My client is a firm of independent financial advisers with over seventy years of combined experience within the sector; serving clients both nationally and locally, from their offices based just west of the city of Norwich. The purpose of this new role is to help maintain and grow their successful practice; they're seeking a financial services...

  • Customer Service

    4 days ago


    Broadland, Norfolk, United Kingdom Service Service Full time

    Sales and Customer Service Co-Ordinator Office based - Meridian Business Park Monday to Friday office hours £25K - £27K salary depends on experience My small but well established client are looking for a Sales and Customer Service Co-Ordinator to help customers identify and purchase products both from their current range or alternatively...


  • King's Lynn, Norfolk, United Kingdom Hays Technology Full time

    Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. Your new role As a Service Delivery Manager...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    My client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. To support the Financial Planning Partners by providing back-office support where required, whilst working with the administration team. To learn all aspects of the administrative work involved in a busy financial services...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    My client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. a boutique practice that believes in putting their strong client base at the forefront of all that they do. To support the Financial Planning Partners by providing back-office support where required, whilst working with the...


  • King's Lynn, Norfolk, United Kingdom Hays Technology Full time

    Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking team, you...


  • King's Lynn and West Norfolk, Norfolk, United Kingdom Hays Full time

    Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking team,...


  • Broadland, Norfolk, United Kingdom Service Service Full time

    Manufacturing Engineer Mature engineering business in Norwich has brand new role available. This role will be fast moving, challenging and rewarding. It is an amazing opportunity, and quite rare in this City. Duties include; * Implementation of production processes * Leading productivity improvements * Development of relationships both internally and...

  • Service Manager

    4 weeks ago


    Norfolk, United Kingdom CareerBliss Full time

    Service Manager – After-sales Support Location: Norfolk Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This important role...


  • Broadland, Norfolk, United Kingdom Service Service Full time

    Manufacturing Engineer Mature engineering business in Norwich has brand new role available. This role will be fast moving, challenging and rewarding. It is an amazing opportunity, and quite rare in this City. Duties include; * Implementation of production processes * Leading productivity improvements * Development of relationships both internally...


  • Broadland, Norfolk, United Kingdom Service Service Full time

    Manufacturing Engineer Mature engineering business in Norwich has brand new role available. This role will be fast moving, challenging and rewarding. It is an amazing opportunity, and quite rare in this City. Duties include; Implementation of production processesLeading productivity improvementsDevelopment of relationships both internally and...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    My client is a firm of independent financial advisers with over seventy years of combined experience within the sector; serving clients both nationally and locally, from their offices based just west of the city of Norwich. The purpose of this new role is to help maintain and grow their successful practice; they’re seeking a financial services...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    An amazing position is now available at an extremely impressive Norwich Engineering firm, for a Project/Programme Manager. This mature, well respected and unique niche market business that supplies its product to a global audience, is on a continuous and steady growth path, and offers a very stable career option for those that seek to expand on their own...


  • Islington, Norfolk, United Kingdom Service Care Solutions Full time

    Service Charge Officer Full Time - Hybrid Temporary We have the fantastic opportunity for the right candidate to join a team based in Islington, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office based and 3 days...


  • Norwich, Norfolk, United Kingdom Service Service Full time

    My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals. You will ideally have experience working in a Financial Planning environment previously e.g. Independent...


  • Norwich, Norfolk, United Kingdom Service Service Full time

    My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals. You will ideally have experience working in a Financial Planning environment previously e.g. Independent...

  • Senior Administrator

    4 weeks ago


    Norwich, Norfolk, United Kingdom Service Service Full time

    Our client is a niche manufacturer within the engineering sector and we are looking for an experienced/senior administrator to work within their close-knit team. The role will provide administration services across the whole of the business with a particular focus on security standards. The main responsibilities of the role…. * Managing inward and...


  • Norwich, Norfolk, United Kingdom Service Service Full time

    My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals. You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial...


  • Norwich, Norfolk, United Kingdom Service Service Full time

    My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals. You will ideally have experience working in a Financial Planning environment previously e.g. Independent...