IT Service Support Manager

2 weeks ago

King's Lynn Norfolk, United Kingdom Hays Technology Full time

Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking team, you will have the opportunity to contribute your expertise and align with their values. Your new role As a Service Delivery Manager at this fast growing organisation, you will play a pivotal role in our multi-vendor support model. Your focus will extend beyond the successful delivery of support outcomes. You will strive to elevate support across the organisation, from the Service Desk to our Dev Teams and Product Owners, ensuring exceptional service for our customers and surpassing our support targets. Your work will adhere to industry standards such as ITIL V4, ISO 27001, and ISO 20000. What you'll need to succeed

  • Proven experience in a similar role, ideally within an ISO 20000 accredited organisation.
  • In-depth knowledge of cloud computing on the Azure platform.
  • Experience working within a SIAM Service Model.
  • ITIL V3 and/or ITIL V4 qualifications.
  • Strong project management skills, with the ability to lead cross-functional teams.
  • Excellent communication and interpersonal skills.

What you'll get in return

  • The flexibility of a fully remote working setup.
  • A competitive salary and benefits package.
  • Ongoing learning, training, and career development opportunities
  • 25 days annual leave + 8 days bank holiday
  • Life Assurance coverage (4x your Annual Salary).

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

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