Parts Advisor

2 weeks ago


Felixstowe, United Kingdom Renault Truck Commercials Full time

**Parts Advisor **- Felixstowe

Our prestigious and newly built Renault Truck Commercials Dealership, based in Felixstowe, is looking to recruit an experienced Front of House Customer Support and Parts Supply Advisor.

Working Monday to Friday on a rota between opening times of 07.00 and 19.00 with every 3rd Saturday working 07.00 to 13.00. The Saturday working is included in the salary of a 45 hour week, therefore your working hours Monday to Friday will be 42.5 hrs.
**Paying up to £30,000 DOE**

**We require a full UK Manual Driver's Licence for this role.**

**Overview**:
We are looking for a customer service driven individual to provide our customers with a professional and helpful service whilst promoting the profitable sale of Workshop Services and Products

**In Particular**:

- To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
- Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
- To carry out the Service Department’s invoicing and administration systems efficiently.
- To liaise with the Workshop Supervises to maximise Workshop loading to ensure efficiency and profitability.
- To inform customers of completion times and payment methods.
- To deliver parts if and when required
- To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
- To ensure all customer complaints are courteously and efficiently handled and processed.
- To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.

**Key Skills / Competencies**:

- Familiarisation of booking times within a vehicle dealership
- Familiarisation of vehicle parts
- To keep up to date with product development by reading relevant information and technical note issued.
- Good communication skills, both written and oral.
- Excellent IT knowledge, although training will be given on in-house systems
- Full UK driving Licence

**Benefits**:

- 25 days holiday rising with service
- Contributory Pension scheme matched up to 5%
- Health cash plan
- Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
- Cycle to work scheme

We reserve the right to close this vacancy before the published closing date should circumstances change.
- Renault Truck Commercials is an Equal Opportunities Employer_

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- vehicle dealership service advisor: 2 years (preferred)
- Parts Advisor: 2 years (preferred)

Work Location: In person

Reference ID: 141645


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