Service Desk Co-ordinator

3 days ago


Haverhill, United Kingdom Pertemps Full time

**Service Desk Co-ordinator
Haverhill
£24,000
Monday to Friday with one weekend in 5 (Extra £330 paid for weekend work which will be completed remotely)**
Role:
You will need to have the ability to build effective relationships with both colleagues and engineers, to ensure the whole service delivery team's workload is supported. An ability to prioritise, organise and escalate workload issues to service team leaders,in a timely manner is essential to being successful within this role.
Key responsibilities
- Ensure incoming calls are acknowledged and processed accurately and efficiently, within customer Service Level Agreements (SLA).
- Ensure engineers are utilised in the most productive manner.
- Prioritise calls and ensure in the event of the call not being resolved, the call is passed to the appropriate department for further action.
- Use effective call control to keep escalations to a minimum.
- Promote and be instrumental in looking at continuous improvements both from a customer and business perspective.

**Benefits**:

- Salary: Base £24,079.84 + £330 (for every 1: 5 weekends worked)
- £20 per month Broadband contribution
- £20 meal contribution (for every weekend worked)
- 25 days annual leave plus Bank Holidays
- Free parking on site
- Pension Scheme
Please call Ruth on for further details.



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