Customer Service Representative
1 week ago
Location: Chesterfield
**Salary**: £21,000 - £23,000 (Depending on experience)
Working Pattern: 40 hours/ week, Monday-Friday
We have an excellent opportunity for a Customer Service Advisor to be part of one of the UK's fastest-growing industries. As our Customer Service Advisor, you will ensure our customers are engaged regularly. You’ll be the voice of ChargedEV, making a lastingfirst impression with a genuine passion for customer experience and a strong understanding of the process and the importance of customer service. Advising and supporting customers through their onboarding journey, empowering them to make informed choices aboutwhich of our products meet their needs.
ChargedEV is part of the hugely successful Redde Northgate PLC; a leading automotive mobility solutions provider. Together we’re supporting Road to Net Zero and the transition to electric vehicles through the provision of domestic and commercial EV charginginstallation and fleet services. With 10 years of experience in EV Charging, with operations nationwide, we’re expanding the business in a fast-growing market to deliver for our rapidly growing customer base.
**About you**:
- You are a self-starter, independent and innovative
- You’re hard-working and thrive off providing excellent service for your customers
- You are environmentally conscious, with a passion for the EV industry
- You’re eager to develop and progress your career in a fast-growing industry
**Responsibilities**:
- Ability to work on own initiative, multitask and work well under pressure with a high volume of customer contact
- The ability to work collaboratively with your colleagues to convert leads into completed installations
- Organising, supporting, and allocating customers to other departments, as per process
- An understanding of processes as a whole and being able to see the “why” behind each stage and how that delivers our customer proposition - therefore ensuring compliance to our internal processes
- Clear communicator with a focus on listening and acute attention to detail sharing accurate information about our products and services
- Demonstrate a positive proactive approach towards organisational change and work flexibly to meet the demands of a new and evolving market
**Required qualifications/ experience**:
- Proven track record of providing an excellent customer experience
- Excellent verbal and written communication
- Experience in working autonomously
- Experience working to evolving targets and KPIs on a per month basis
- Honest, focused, and committed to delivering the highest levels of customer service
- Desirable - familiarity with working with SLAs
- Desirable - familiarity with EV in any capacity
**As a Charged EV Customer Advisor, we offer**:
- A competitive salary of up to £23,000 per annum (DOE)
- 25 days annual leave (plus bank holidays)
- Great prospects in a growing business
- Excellent opportunities for professional development
**Be part of our future
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