Customer Service Administrator

3 weeks ago


Sunbury, United Kingdom Plum Personnel Full time

**CUSTOMER SERVICE ADMINISTRATOR**
**SUNBURY**

**SALARY £22,000 to £28,000 DOE**

**About the role**:
Our client is looking for a Sales Administrator who will be a central part of their small service team. You will be the main point of contact, this will include managing existing and outbound lead generation for new business. You will manage the administration process and work alongside your colleagues.

**Duties**:

- Manage inbound sales calls and website enquiries
- Work alongside marketing and colleagues on direct campaigns to generate leads
- Contact potential and existing customers to follow up or inform them about our services
- Direct prospects to the field sales team when needed
- Prepare sales forecasts for Service Contract sales each month
- Schedule and plan visits and coordinate diary management alongside your colleagues
- Manage accommodation and travel arrangements as required
- Raising service contract quotes using SAP
- Process all service contract orders, send confirmation of orders
- Maintain CRM (Salesforce) database and service management package (simPro) with notes, calendar entries, service opportunities, quotations, orders etc.
- Make reasonable efforts to increase product knowledge and competitor products
- Cover administrative duties of other Service team members and Sales Administration team when required such as:
- Provide additional support for reactive breakdowns
- Answer and field incoming service related telephone calls in a prompt, courteous manner directing them to the appropriate personnel, taking clear messages.
- Supporting field sales reps with admin and support

**Requirements**:

- Experience of business software is essential - ideally SAP or similar, Salesforce or similar CRM software and simPro service management
- Telesales experience preferred
- Excellent customer service/telephone skills
- Be results driven and enjoys working to targets
- A can-do attitude/ability to learn quickly
- Ability to prioritise/work to deadlines with good organisational skills
- Efficient and adaptable
- Methodical approach and able to follow processes
- Good all-round administration ability
- Accurate data entry/attention to detail
- GCSE Maths and English

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£30,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location



  • Sunbury-on-Thames, United Kingdom SKILLFRAME Full time

    **Job Role**: You will be a central part of a small service team which is split into two key areas - reactive and planned maintenance. You will be the main point of contact for all planned maintenance. This will include managing existing contract renewals as well as outboundlead generation for new business. You will manage the administration process from...


  • Sunbury, United Kingdom UDrive Cover Full time

    **About us** UDrive Cover is a business situated Sunbury-On-Thames. We are professional, agile, and customer-centric. Our business is a specialist motor insurance broker who helps customers that have stuggled to find motor insurance due to their circumstances. Our team is fully trained in identifying the real needs of our customers and is focused on...


  • Sunbury, United Kingdom AMETEK, Inc. Full time

    **Scope of Role**: Own the customer relationship for major/ complex customer accounts and be the focal point for issues relating to existing business. Drive excellent service to our key customers and make customer satisfaction a competitive advantage. Drive internal sales with existing OE and repair customers. **Main Duties/Responsibilities**: - Manage...


  • Sunbury, United Kingdom Fluent Architectural Design Services LTD Full time

    **Join Our Team as a Client Services Coordinator in Sunbury Upon Thames!** Are you a dynamic and customer-focused individual? Fluent Architectural Design Services, a leading architectural firm specialising in beautifully designed home extensions, loft conversions, and new builds, is looking for a Client Services Coordinator to be the welcoming face of our...


  • Sunbury, United Kingdom U Drive Cover Ltd Full time

    Please note this position is Office based - No Remote working U Drive Cover Limited are expanding and we are currently looking for a Customer Service/Cancellation Agent to join our team. We have big plans for the future and our employees play a vital part in this - we want to become a leading insurance broker. - Please see below a brief description of the...


  • Sunbury-on-Thames, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor, German and English speaking, Hybrid working, Full-time **Your new company** A worldwide technology company based in Sunbury is looking to recruit a permanent full time, German, and English-speaking Customer Service Advisor to join their award-winning company. **Your new role** **What you'll need to succeed** You will speak fluent...

  • Sales Administrator

    1 month ago


    Sunbury-on-Thames, United Kingdom Phillips Grant Ltd Full time

    Phillips Grant Associates are currently assisting a thriving business to recruit this additional member of staff within the sales support / administration section of their business. - Sales support - dealing with initial enquiries from customers and taking details of the customers requirements to enable a smooth sales process. - Dealing with the customers...


  • Sunbury, United Kingdom Springfield Primary School Full time

    School- Springfield Primary School- Location- Sunbury-on-Thames, Middlesex- Contract Type- Permanent- Hours- Part Time- Salary- GLF Specialist £23,800 FTE- Posted- 27th February 2023- Start Date- 27th February 2023- Expires- 13th March 2023 11:59 PM- Contract Type- Permanent- Start Date- 27th February 2023- Job ID- 1311814- Job Reference- PAFEB23- Start...

  • Quote Administrator

    1 week ago


    Sunbury-on-Thames, United Kingdom Layka Recruitment Full time

    Our engineering client based in Sunbury, is seeking a new Quote Administrator to join their busy service department providing quotes to their team of Engineers. 25 days holiday, private healthcare, pension + much more!Principle Duties and Responsibilities for the Quotes Administrator  Achieve individual and team KPI targets - Quotes Generated, Quotes...


  • Sunbury-on-Thames, United Kingdom Johnson Controls Full time

    What you will do   The Planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept...


  • Sunbury-on-Thames, United Kingdom Air Technology Full time

    Scope of Role:AMETEK Airtechnology seeks an experienced Programmes and Customer Services Director to drive lead the professional delivery of the AAG Customer Services and Programme functions On Time In Full (OTIF), whilst focused on product integrity, process transformation, talent development, culture change and milestone delivery to agreed schedule, budget...


  • Sunbury-on-Thames, United Kingdom Plum Personnel Full time

    **SERVICE SUPPORT COORDINATOR SUNBURY** **SALARY £22,000 to £28,000** **About the role**: Our client is looking for a Service Support Coordinator who will be a central part of their small service team. You will be the main point of contact, this will include managing existing and outbound lead generation for new business. You will manage...

  • Office Assistant

    1 month ago


    Sunbury, United Kingdom Serra and Speller LTD. Full time

    Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team. As a Office Assistant, you will be responsible for following up on estimates and encouraging strong relationships with our clients. Additional office duties may be required. This is a full-time position with opportunities for growth and...


  • Sunbury-on-Thames, United Kingdom Layka Recruitment Full time

    Layka Recruitment are pleased to present a brand new position with us for a Technical Administrator in the heart of Sunbury on Thames!A friendly, fun and lively team require an administration based candidate to support the delivery of the New Equipment Sales targets and goals by taking responsibility for all incoming Tender and General pricing...


  • Sunbury-on-Thames, United Kingdom Layka Recruitment Full time

    Layka Recruitment are pleased to present a brand new position with us for a Technical Administrator in the heart of Sunbury on Thames! A friendly, fun and lively team require an administration based candidate to support the delivery of the New Equipment Sales targets and goals by taking responsibility for all incoming Tender and General pricing...


  • Sunbury-on-Thames, United Kingdom Hays Specialist Recruitment Limited Full time

    Fluent German, Italian speaking, European language, Customer Service, Sunbury On Thames, RMA, Manufacturing. **Your new company** A great opportunity for a German, English and Italian Speaking Customer Service and RMA Specialist has open in Sunbury On Thames working for an technology solutions business. **Your new role**You will manage the Customer Service...


  • Sunbury-on-Thames, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service, Fluent German, Sunbury on Thames, Free parking, Products, Technology **Your new company** A great opportunity for a German and English Speaking Customer Service and RMA Specialist has open in Sunbury on Thames working for an technology solutions business. **Your new role**You will manage the Customer Service database ensuring that a 24-hour...


  • Sunbury, United Kingdom Boots Full time

    Job Reference: 200615BR Sunbury On Thames, X Centre Fixed Term Part-time We are looking for drivers who can be flexible to meet our customers’ needs. Your basic hours will be 22.5 per week, and your days of work will be Monday to Saturday. You will cover AM, PM, Evenings and Saturday shifts (every other Saturday) and your normal start and finish times...


  • Sunbury-on-Thames, United Kingdom Everyone Active Full time

    Customer Service Advisor - Sunbury-on-Thames, SurreySunbury Leisure Centre Casual position Up to £11.44 per hour plus benefitsEveryone Active is currently seeking an ambitious and self-motivated Individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a weekThe successful candidate will be responsible for...


  • Sunbury, United Kingdom KINLY Full time

    **Role Summary** At Kinly, an Accounts Receivable Assistant will have an ongoing impact on financial transactions, ensuring good working relationships with our valued customers. A successful Accounts Receivable Assistant will possess strong administration skills with previous experience working within an AR team an advantage. **Duties and...