Service Advisor

4 weeks ago

West End, United Kingdom West End Garage KIA Dealership Full time

**Senior Service Advisor**

If you believe that you have that “emotional spark” that comes with an enthusiastic and motivated character and you can add an empathetic, attentive, and friendly personality to our team, then please read on and apply..

We have an exciting opportunity for a Senior Service Advisor to join our team in a challenging and diverse role.

You will be a strong communicator and be able to influence where needed. The role of a Senior Service Advisor is a busy one, with no two days the same but also rewarding.

This is a fantastic opportunity to work within a friendly and hardworking team, in a fast-paced organisation.

**Responsibilities**:

- First point of contact for customers requiring servicing or repair to their vehicles.
- Manage the flow of information between the workshop controller and the customer.
- To handle customer enquiries and queries promptly and efficiently.
- Qualify service needs and establish understanding and an agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Provide guidance and support to service advisor and technicians.
- Act as a liaison between customers and the service team to ensure clear communication and customer satisfaction.
- Monitor and improve service processes to enhance efficiency and customer experience.
- Oversea Collection and delivery drivers and their customers from booking to completion. Planning logistics to maximise productivity and to increase availability. Delivering outstanding customer service and maximizing utilisation of drivers and workshop.
- Collaborate with other departments to optimize overall dealership performance.

**Skills Required**:

- Excellent organisational skills, and work well under pressure
- Knowledge of the motor trade is essential.
- Excellent customer service skills
- Good team player

**Benefits**
- Competitive salary and generous bonus scheme.
- 28 days holiday (including Bank Holidays).
- Training and potential career progression
- Introduction to company car scheme upon successful probation period

**Basic Salary**: £30,000.00, OTE: £38,000.00 (uncapped bonus scheme).

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£38,000.00 per year

**Benefits**:

- Company car
- Company pension
- Employee discount
- Free parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- full uk Driving Licence (required)

Ability to Commute:

- West End, GU24 9LS (required)

Ability to Relocate:

- West End, GU24 9LS: Relocate before starting work (required)

Work Location: In person

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