Head of Labour Planning

20 hours ago


Camden, United Kingdom SSP Full time

**The Company**
Operating in 35 countries across the world, our purpose is to be the best part of the journey.

Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

**About the Role**
Supporting UK operations teams with the management of day to day labour cost to ensure that SSP UK delivers against its budgets.

Working directly with Operations to ensure labour is invested correctly - right place, right time.

Heading up the development and delivery of key labour efficiency projects in the UK to drive productivity and through-put.

**What You’ll Be Doing** Managing the day to day labour spend**
- Working with Operations & Finance teams to ensure that budgeting is correct to drive sales and productivity
- Oversee UK Operations teams to ensure they have the correct focus and are able to consistently operate at optimal productivity levels
- Working with the under-performing Unit Managers and Operations Managers to improve their labour management performance
- Working with business development to ensure new units open with the correct labour to deliver their business case sales and profit
- Working with Operations and HR to ensure we have the correct contract base to operate units effectively in peak and off-peak seasons

**Optimise labour deployment**
- Using data analysis and SSP WFM tools monitor labour deployment and identity areas of opportunity
- Create insights and recommendations targeted at units with measurebale opportunities
- Adopt a continuous improvement approach through routine focus on the bottom 10% of units

**Identifying opportunities for investment to unlock labour efficiency gains**
- Analysis of labour spending and processes across all divisions to identify opportunities to drive efficiency through ways of working and investment initiatives
- Diagnose issues within UK Operations - through a combination of desktop analysis, workshops and field visits to identify productivity improvement opportunities
- Working with Group Operations and external bodies to share best practices
- Develop options and recommendations for presentation to the UK Executive team
- Lead delivery of change programmes - Full ownership of project plan, coordinate the team, be the project “face” to Ops and across support functions
- Managing labour investment initiatives to ensure our returns are maximised

**Data analysis and insight**
- Support Central Operations with data sourcing, analysis and insight (some of which will related to different functions within the department)
- Deliver accurate and timely presentation of data driven recommendations
- Communicate complex concepts to senior stakeholders in a clear and concise manner

**Key Measurables**
- Total labour cost vs. Budget
- Deployment - right people, right time
- LFL sales growth through labour investment at peak
- labour investment initiatives

**Key Working Relationships**:

- Reports to Driector of Central Operations
- Will work closely with COO
- Interfaces with UK Operations at all levels and other UK Functions

**To be successful in this role, you will need to have** Essential**:

- Strong analytical ability, preferably with a quantitative/financial degree
- Experience of working with a large front-line workforce
- Ability to communicate with senior management, front line operators and 3rd party suppliers
- Advanced Excel user

**Desirable**:

- Knowledge of UK HR processes, legislation and trade unions etc.
- Experience in leading change programmes

**What You’ll Get from Us**:
Our commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

**Belong at SSP**:
Great food and drink is diverse by nature. It’s authentic, creates great experiences and brings people together. The same goes for our DEI strategy at SSP. By empowering our colleagues and celebrating our differences, we create great experiences for our people and help them thrive as one global team. Spanning 6 continents, we’re very diverse when it comes to our backgrounds. But it’s so much more than that, it’s listening with humility, taking conscious action, and having the determination to do things right. True diversity, equity and inclusion can only happen when everyone feels able to bring their full self to work.

**Equal Opportunities**
**_

Job Reference: HO 00237


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