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Inbound Call Handler

4 months ago

West Midlands Region, United Kingdom Adecco Full time

Our client, well known within financial services, are seeking call handlers to work within their call centre. You'll be the first point of contact for our customers calling the organisation, taking calls that come through the helpline. By listening carefullyto consumers and asking the right questions, you'll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance.

Ensuring the customers journey starts smoothly and accurately is a priority so you'll progress and move their calls forward, where appropriate, in a timely manner. These customers expect high-quality and reliable support, so you'll need to work professionally,engaging with empathy and curiosity, to make sure you deliver an excellent service.

**Contract type**:Permanent

**Pay rate**: £22,800pa + excellent benefits*

**Hours**: Full time (35 hours per week)

**Location**:Coventry (hybrid working, only 2 days per week in office)

**Benefits**:

- An £800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary.
- 25 days annual leave + all bank holidays.
- Non-contributory pension (up to 12% of your salary)
- Employer provided benefits such as Private medical insurance, virtual GP, critical illness cover and life assurance cover, to name a few.
- Their office is a 2 minute walk from Coventry train station.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.