Acu Ward Clerk

5 months ago


Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

To be the first point of contact for the Ambulatory Care Unit and deal with visitors directing all enquiries and any day to day problems to the appropriate person/department.

To be able to demonstrate good interpersonal skills and communication skills working effectively as part of a team within a hospital environment
with patients, visitors, relatives as well as medical, nursing and therapies staff.

To ensure patient records/information is accurately recorded on to the patient’s information system and effectively deal with all enquiries, via the telephone and face to face with regard to patients, staff, internal and external agencies, or to escalate to the appropriate member of the medical team.

Maintain the confidentiality, safety and security of the reception area

To ensure the provision of a full range of administrative, clerical and reception support services to the Ward Manager and Clinical staff within the Ambulatory Care Unit.

The post holder will be responsible for providing administrative support to the unit to ensure its smooth operation and running. The post holder’s primary role will be to assist in providing a comprehensive efficient administrative system to the unit’s multidisciplinary staff that ensures they are supported in their roles. Working as a member of the team they will act as the main focal and central access point for communication within the unit and be responsible for collating and disseminating information and data that facilitates the day to day unit operation. They will help all levels of staff, patients, relatives and members of the public as well as outside organisations and agencies. Using their communication skills the post holder will have the ability to use their initiative, working with mínimal supervision to tight deadlines and maintain a flexible approach whilst respecting confidentiality for work undertaken.

MFT is England's largest NHS Trust with a turnover of £2.Sbn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part; in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is
- helpful advice and information available by searching on the 'NHS England' website where you can also find out more about how to access the vaccination.

Diversity Matters

We're looking forward to hearing from you


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