Installation Coordinator

1 month ago

Milton Keynes, United Kingdom Teletrac Navman Full time

**Installation Coordinator /Field Service Coordinator - 6 months**

As a Field Service Agent, you will coordinate with other teams (Implementation, Customer Success, Customer Support, and Finance) to ensure a smooth installation rollout for new customers. This involves answering calls from customers booking installations and arranging service calls.

This role is based at the Milton Keynes office on Tuesday and Wednesday and can be hybrid working from home on the other days. The hours are Monday to Friday, 09:00 - 17:30, and this busy multi-tasking role is essential in continuing to provide quick and efficient service to customers for all products across the Teletrac Navman base.

**WHAT YOU’LL BE DOING**

On a day-to-day basis, you’ll ensure that customer expectation is managed through timely communication and the flow of information to a satisfactory conclusion.

**This will include**:

- Liaise with customers directly, investigating queries from both customers and engineers, raising work order requests, raising purchase orders in SAP, and invoicing customers for work completed.
- Provide an accurate and concise flow of information to the engineering team and ensure that engineers receive daily worksheets on time, every time
- Work with Service Level Agreements (SLA’s) and deliver exceptional service in a friendly and efficient manner, often under pressure to achieve Key Performance Indicators (KPI’s)
- Take ownership of specific customer(s) to improve our customer satisfaction and ultimately assist the business in churn reduction

**ABOUT YOU**

**To be successful in this role, YOU will be equipped with**:

- Previous experience within a customer service/support role gained within a call centre environment dealing with and resolving customer issues over the telephone
- Attention to detail with exceptional organizational skills and the ability to prioritise work effectively
- Ability to work on own, using initiative and working in a systematic and methodical manner
- IT literate and ability to use MS office tools including excel and learn others
- Ability to multitask and stay focused in a pressured environment

**Desirable**:

- Experience in working with SAP and/or Salesforce

**WHAT’S IN IT FOR YOU**

Teletrac Navman adopts a ‘people first’ approach. Internally we have a fantastic company culture with real growth and progression opportunities.

We offer flexibility and work-from-home options and inclusive People & Culture policies.

Externally we are renowned for building strong and lasting relationships with our customers, consistently striving to provide the best in market service.

**You will enjoy**:

- An open, fun and inclusive culture - and the opportunity to work with some awesome people, with full onboarding to be successful in your role.
- Development opportunities with 1:1 coaching/mentoring, online courses, product training, joining project teams and so much more
- Global Networking Opportunities with peers, and with colleagues in the Employee Resource Groups
- Generous ‘refer a friend’ scheme, Recognition Awards & Volunteering and fundraising activities
- Employee Assistance Program (EAP), health insurance and other wellness initiatives with access to discounted retailers and healthcare benefits
- Company pension contribution at 6%, Life insurance at 4 x annual salary, Company Sick pay
- 23 days annual leave per annum

**_All applicants for this position must be authorized to live and work full-time in the UK._**

LI-DL1

LI-Hybrid

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

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