Installation Coordinator

4 weeks ago

Milton Keynes, United Kingdom Teletrac Navman Full time

Teletrac Navman are a global GPS-based fleet optimisation products and services provider. Our services include real-time vehicle tracking, electronic logging, communications and analytics that enable companies to monitor, measure and improve operational costs and efficiencies.

Our technology currently tracks more than 500,000 vehicles on six continents, making it one of the world's largest fleet management software solutions providers.

**_ Do you pride yourself in delivering excellent customer service?_**

As an Installation Coordinator, you’ll have plenty of contact with other teams (Implementation, Customer Success, Customer Support, and Finance) along with external engineers to coordinate and ensure a smooth installation rollout for new customers.

**Location**: This role is based at the Milton Keynes office, so you’ll be living within a sensible commuting distance of Milton Keynes. You will attend the office on Tuesday, Wednesday and Thursday and can request hybrid working from home on the other days. Or if you prefer, you can be office based 5 days a week.

**The hours are**: Monday to Friday, 09:00 - 17:30, and this busy multi-tasking role is essential in continuing to provide quick and efficient service to customers for all products across the Teletrac Navman base.

**WHAT YOU’LL BE DOING**

On a day-to-day basis, you’ll be answering calls from customers booking installations, arranging service calls and you’ll ensure that the customer expectation is managed through your timely communication and keeping them informed.

**This will include**:

- Liaise with customers directly, investigating queries from both customers and engineers, raising work order requests, raising purchase orders in SAP, and invoicing customers for work completed.
- Provide an accurate and concise flow of information to the engineering team and ensure that engineers receive daily worksheets on time, every time
- Work with Service Level Agreements (SLA’s) and deliver exceptional service in a friendly and efficient manner, often under pressure to achieve Key Performance Indicators (KPI’s)
- Take ownership of specific customer(s) to improve our customer satisfaction and ultimately assist the business in churn reduction

**ABOUT YOU**

You will be living within a daily commutable distance of Milton Keynes and have full rights to work in the UK without the requirement of sponsorship now or in the future.

**To be successful in this role, YOU will be equipped with**:

- Previous experience within a customer service/support role gained within a call centre environment dealing with and resolving customer issues over the telephone
- Attention to detail with exceptional organizational skills and the ability to prioritise work effectively
- Ability to work on own, using initiative and working in a systematic and methodical manner
- IT literate and ability to use MS office tools including excel and learn others
- Ability to multitask and stay focused in a pressured environment

**Desirable**:

- Experience in working with SAP and/or Salesforce

**WHAT’S IN IT FOR YOU**

Teletrac Navman adopts a ‘people first’ approach. Internally we have a fantastic company culture with real growth and progression opportunities.

We offer flexibility and work-from-home options and inclusive People & Culture policies.

Externally we are renowned for building strong and lasting relationships with our customers, consistently striving to provide the best in market service.

**You will enjoy**:

- An open, fun and inclusive culture - and the opportunity to work with some awesome people, with full training to be successful in your role.
- Development opportunities with 1:1 coaching/mentoring, LinkedIn Learning, online courses, product training, joining project teams and so much more
- Global Networking Opportunities with peers, and with colleagues in the Employee Resource Groups
- Generous ‘refer a friend’ scheme, Recognition Awards & Volunteering and fundraising activities
- Employee Assistance Program (EAP), health insurance and other wellness initiatives with access to discounted retailers and healthcare benefits
- Company pension contribution at 6%, Life insurance at 4 x annual salary, Company Sick pay
- 23 days annual leave per annum

**SOUNDS GOOD?** **Embrace Your Potential - find work that works for you.**

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