Inside Sales Specialist

3 weeks ago

Camberley, United Kingdom Dexcom Full time

**About Dexcom**:
Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes.

The Dexcom Continuous Glucose Monitoring (CGM) systems are aimed at people with diabetes who need to monitor their sugar levels. Our Dexcom CGM system consists of a sensor, inserted under the skin to measure the level of glucose in the interstitial fluid (fluid in the tissue), eliminating the need for fingersticks. Our Dexcom CGM Systems have customisable alerts to warn users of dangerous glucose levels, even while they are asleep.

**Role Summary**:
The Dexcom Inside Sales Specialist will be based in Camberley, Surrey and we are in search of someone who is motivated by sales and hitting targets and is committed to delivering exceptional customer service. As a first point of contact for customers new to Dexcom, and the voice of the organisation, the role is an important position that requires excellent communication and relationship building skills, an in depth knowledge of the UK healthcare system and a passion for making a difference to people’s lives.

**Essential Duties and Responsibilities**:
Your main responsibilities will be to:

- Achieve monthly objectives for converting leads
- Contributing to the new patient and revenue targets
- Advising people with diabetes on how to access funding for CGM in their local area
- Liaising with field territory managers on sales opportunities the local regions
- Point of contact for inbound sales
- Manage a pipeline of leads for conversion to a second sale or new customer opportunity ensuring every lead is followed up
- Point of contact for the customer journey from time of enquiry, through to sale, delivery of product and after sales support and nurture
- Communicate clearly the product features and benefits with the aim of converting sample sales and leads into sales (Training will be provided)
- Be able to provide guidance and advice on a portfolio of product offerings and establish suitability
- Fulfilment of the order process from start to order shipment
- Utilise internal systems (Sales_f_orce Lighting) to organize daily activities and manage lead and opportunity pipelines to convert to sales
- Track sales and conversions daily, weekly, quarterly and yearly
- Grow and develop a collaborative communication with the Field Team
- Maintain follow up service levels with customers internal and external
- Support the team when another inside sales specialist is on annual leave/sick days, helping maintain pipeline and sales cycles turnaround time
- Independently troubleshoots and seeks solutions to problems related to orders and sales efforts.

**What are we looking for?**

**Respectful, Outgoing, Confident, Self-Motivated, Focused**
- In all our pursuits we aim to be respectful, communicate effectively, organise ourselves appropriately and be laser focused on the task at hand._
- Appropriate attitude to work in a stressful environment, have respect of others
- Be able to make decisions and take initiative
- Be able to provide an empathetic and caring service
- Be organized in all work pursuits
- Flexibility to learn, adapt and help craft along with an evolving department
- Ability to focus on the task at hand

**Strong Customer Service/Sales Skills**
- We make an awesome product that has positive life-changing benefits, but this brings its own challenges. It is our aim to deliver an excellent service from the time of enquiry to order fulfillment and beyond._
- Ability to sell our product to customers and address competitive issues
- Must be respectful, pleasant and knowledgeable when speaking with internal and external customers
- Ability and knowledge to deliver strong customer service
- Must be able to work with Microsoft Suite and be competent with CRM and e-commerce platforms
- Ability to use and communicate appropriately using different mediums

**Outstanding Organizational and Time Management Skills**
- At Dexcom the pace is vigorous It is necessary to be organised, energetic and committed to keeping pace._
- Be able to work with monthly quotas, quarterly quotas, yearly quotas
- Must be able to handle and organise multiple tasks simultaneously
- Must be a strong team player
- Must be able to organize others and ensure the team is ready and on task
- Must be able to handle a high volume
- Must be able to manage timely follow up to team and customer questions and requests
- Ability to anticipate customer needs
- Must know how to prioritise work on a daily and monthly basis

**Medical Background is a Plus**
- We are committed to learning; about our customers, diabetes, competitors, and our market. This is an ongoing process and if you can bring it from day 1 that’s a bonus_
- Knowledge of diabet

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