Account Specialist
3 days ago
Job Type
Permanent
Job Location
Camberley, Surrey
Job Area
Pharmaceuticals
Salary Description
Competitive
**Account Specialist**:Our client is a leader in diabetes care technology with a glucose monitoring portfolio that aims to simplify and improve diabetes management globally. Since their inception, their goal has been to improve patient outcomes and empower their community to control their diabetes.
**Inside Account Specialist Main Duties**:
- Set up and process new patient orders
- Develop contacts with key procurement and Diabetes specialists
- Provide effective account management and admin for all designated accounts
- Work cross-functionally with TMs to communicate account updates and raise any issue
- Regularly audit assigned accounts to ensure data and setup is accurate
- Identify opportunities for improvement and implement processes for efficient workflow
- Maintain agreed SLAs and drive customer service standards
**- Knowledge of the medical industry, particularly within diabetes, is preferable
- Previous account administration and customer management experience
- Experience handling billing and invoice inquires
- Passionate about delivering exceptional customer service
- Proficient in MS Office and previous experience working with CRM systems
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