Client Service Advisor

2 weeks ago


West Bromwich, United Kingdom Tironem Staffing Limited Full time

Our client is looking for a Client Service Advisor in the Walsall Area.

Must have experience.

Monday to Friday 08.30 till 18.00

Responsibilities will include;
- Being the first contact point for a number of existing Clients with the aim of solving queries/questions within SLA
- Building relationships with your clients to gain a full understanding of how they work and how to resolve challenges that may arise from order creation to completion
- Being attentive to your accounts needs and ensuring you provide quick updates/responses to requests in full
- Site visits to Clients when appropriate
- Serve as a lead point for any Client queries
- Resolve any issues in a timely manner and within company policy
- Weekly contact your dedicated base
- Support monthly/quarterly KPI driven reviews
- Develop rapport with key accounts and internal/external stakeholders
- Grow revenue through organic growth
- Solid experience of using MS Excel/Word
- Ability to work as part of a team and independently
- Excellent listening skills
- Strong verbal and written communication skills
- A forward-thinking mentality always putting the Client/Customer first
- General day to day CS admin (reviewing outstanding orders, held orders, weights/dims etc)

**Salary**: £24,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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