Service Desk Officer

3 weeks ago


Wrexham, United Kingdom Glyndŵr University Full time

Following a realignment of the way in which we deliver Information Services to Wrexham University's students and staff, an exciting opportunity has arisen for a Service Desk Officer.

The Information Services Directorate provides Digital Developments & Solutions, IT Infrastructure and Cyber Security, and Service Delivery to provide high quality and sustainable platforms, solutions, learning skills and library facilities that support, enable and enhance the student and staff experience. This is all achieved by embedding the University's values of being accessible, supportive, innovative, and ambitious in all that we do.

The Service Desk is the first stop shop for WGU Students and Staff on all aspects of Information Services (IT, Library, Academic Skills and Digital Learning). The Service Desk’s role is to enrich the user experience by providing fast and accurate information, advice and appointments in a friendly, welcoming and accessible environment where users can feel at ease and well supported. The post holder’s main responsibility is to manage and coordinate the delivery of a professional and effective Service Desk for users and to be responsible for the University’s ITIL Incident and Service Request processes.

Reporting to the Service Delivery Manager / University Librarian, the post holder will be responsible for the day-to-day management of the Service Desk Team, ensuring that the team plays a pivotal role in enhancing the customer experience.

The post holder will also be part of the Service Delivery Management Team and will be expected to contribute to departmental and organisation wide strategic developments, projects and initiatives, working collaboratively with colleagues from across the Information Services Directorate and the wider University community.

You will have excellent customer service and communication skills. Excellent IT skills, including advanced familiarity with Microsoft 365 (including Teams, SharePoint, Forms, Outlook, Office, and others), web browsers, and mobile technologies (including iOS and Android operating systems). The ability to communicate in Welsh is desirable, however, not essential.



  • Wrexham, United Kingdom Glyndŵr University Full time

    Reporting to the Service Desk Officer, the Service Desk Assistant will provide a welcoming, responsive, and professional customer service within the library and provide administrative assistance to the Service Delivery team as required. The Service Desk is the first stop shop for WU Students and Staff on all aspects of Information Services (IT, Library,...


  • Wrexham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 288215**Salary**: - £20,126 - £23,182**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the...

  • Recruiter Consultant

    2 weeks ago


    Wrexham, Wales, United Kingdom Recruitment Pursuits Ltd Full time

    Recruitment Consultant - Industrial Temp Recruitment Consultant Full time An excellent opportunity has arisen to work for a leading National Recruitment Agency for a Industrial Temp Consultant to work in a busy office based in Wrexham and run a very warm and established temp desk for an industry leading agency. The role is to manage and develop a Temp...


  • Wrexham, Wales, United Kingdom Recruitment Pursuits Ltd Full time

    Recruitment Consultant - Industrial Temp Recruitment Consultant Full time An excellent opportunity has arisen to work for a leading National Recruitment Agency for a Industrial Temp Consultant to work in a busy office based in Wrexham and run a very warm and established temp desk for an industry leading agency. The role is to manage and develop a Temp...


  • Wrexham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 295518**Salary**: - £23,637 - £29,046- Pro-rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Job share, Part-time**Number of jobs...


  • Wrexham, United Kingdom Wrexham County Borough Council Full time

    **Description**: **Registration Officer** **37 hours per week, Permanent** **Salary G06 - £24,054 to £25,409 per annum** Wrexham Registration Service requires a Registration Officer to undertake a full range of duties. The post holder will be based at the busy Register Office at Wrexham. The hours of work will be 37 hours per week. The duties will...

  • Technical Officer

    7 days ago


    Wrexham, United Kingdom Glyndŵr University Full time

    An exciting opportunity has arisen to join the Information Services department as a Technical Officer. As part of a small but highly effective team you will be responsible for all operational aspects of the University’s IT infrastructure. You’ll be actively involved in the delivery of key technologies and installation projects across multiple sites, all...

  • Wellbeing Officer

    4 weeks ago


    Wrexham, United Kingdom NEWCIS Full time

    **PURPOSE OF ROLE**: To provide a comprehensive service for carers in offering them information, advice, signposting, assistance and assessment to enable carers to obtain their full rights and be supported with their own well-being; under the framework of the Social Services and Well-being (Wales) Act 2014. Provision of direct support to carers accessing GP...


  • Wrexham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 328765**Salary**: - £20,126 - £23,182- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...

  • Security Officer

    7 days ago


    Wrexham, United Kingdom Dynamic Security Solutions Ltd Full time

    Dynamic Security is seeking an experienced Security Officer based in **Wrexham.** Dynamic Security provides a wide range of market-leading security services and solutions to clients across the whole of the UK. We have embedded the family’s leadership and values into the business so we can ensure we bring the best security services to our clients. Our...


  • Wrexham, United Kingdom Sellick Partnership Full time

    **Supported Housing Officer** **£Competitive** **6 months - with extensions likely** **Wrexham** Supported Housing Officer required to join a Public Sector organisation in Wrexham. My client is looking for enthusiastic individuals who are experienced in working within Supported Housing environments to join their team on an ongoing basis **Key...


  • Wrexham, United Kingdom Bidvest Noonan Full time

    **About The Role**: **Security Support Officer** A fantastic opportunity has arisen within Bidvest Noonan for a Warehouse & Distribution Security Support Officer who will work at our client’s premises. You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users. We require...

  • Project Officer

    6 days ago


    Wrexham, United Kingdom Wrexham County Borough Council Full time

    **Description**: G09 32,909 - 35,411 per annum Are you someone who has experience within the housing sector and a confident communicator? As a project officer you should be able to communicate with a wide range of individuals and groups in order to be able to lead and be responsible for business processes. Your role will contribute to the Council’s...

  • Gp Receptionist

    6 days ago


    Wrexham, United Kingdom Travail Employment Group Ltd Full time

    Wrexham Full Time £10.00 per hour The Role of a GP Receptionist We are currently seeking a full time Receptionist to join a busy GP surgery, supporting the team on Reception. This role will suit a Receptionist who has excellent customer service skills and who can confidently communicate over the telephone and face to face. **Main duties of a GP...


  • Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    An exciting opportunity has arisen, for an enthusiastic and motivated individual to join the Sexual Heath team in the Wrexham Maelor Hospital, as a Receptionist/ Clerical Officer. The role will also entail working one day per week in Mold Sexual Health Clinic and on an ad hoc basis at other clinical sites when the service requires. You will be the first...


  • Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

    An exciting opportunity has arisen, for an enthusiastic and motivated individual to join the Sexual Heath team in the Wrexham Maelor Hospital, as a Receptionist/ Clerical Officer. The role will also entail working one day per week in Mold Sexual Health Clinic and on an ad hoc basis at other clinical sites when the service requires. You will be the first...

  • Export Officer

    2 weeks ago


    Wrexham, United Kingdom Omega Search Ltd Full time

    We are hiring an experienced Export Officer for our global, market leading client. To be considered for this position you must have a strong background working in export or logistics customer service.Main responsibilities:Providing a high level of service for our Export customers. Processing of Export orders via SAP ensuring correct stock allocation, raising...

  • Export Officer

    2 weeks ago


    Wrexham, United Kingdom Omega Search Ltd Full time

    We are hiring an experienced Export Officer for our global, market leading client. To be considered for this position you must have a strong background working in export or logistics customer service. Main responsibilities: Providing a high level of service for our Export customers. Processing of Export orders via SAP ensuring correct stock allocation,...

  • Export Officer

    2 weeks ago


    Wrexham, United Kingdom Omega Search Ltd Full time

    We are hiring an experienced Export Officer for our global, market leading client. To be considered for this position you must have a strong background working in export or logistics customer service.Main responsibilities:Providing a high level of service for our Export customers. Processing of Export orders via SAP ensuring correct stock allocation, raising...

  • Export Officer

    2 weeks ago


    Wrexham, United Kingdom Omega Search Ltd Full time

    We are hiring an experienced Export Officer for our global, market leading client. To be considered for this position you must have a strong background working in export or logistics customer service.Main responsibilities:Providing a high level of service for our Export customers. Processing of Export orders via SAP ensuring correct stock allocation, raising...