Band 4- Pathway Navigator, Gastroenterology

6 months ago

Hemel Hempstead, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

The successful applicant will provide an efficient and comprehensive administrative service including being responsible for: To act as a personal secretary to Clinical Fellow, supporting with smooth running of Cytosponge session, and daily prioritising workload. Correctly formatting and posting clinic letters produced by the Clinical Fellow. Typing ability is required as consultants will ask for letters to be typed from dictation. These letters can often contain important clinical information and so should be actioned in a timely manner.

Booking outpatient appointments and keeping them apprised of time, date and location when required. Contacting patients booked into gastroenterology outpatient clinics and confirm attendance to make sure clinics are fully utilised and DNA/cancellation rate its minimised. Booking virtual appointments for Clinical Fellow to review patient test results, providing all the relevant information. Checking Cytosponge sessions and Clinical Fellow clinics in advance to make sure there are no appointment slot clashes, and rearranging appointments for any appointment conflicts that are found.

Liaising with the Gastroenterology Outpatient Pathway Navigator on patient vetting, making sure all patients referred by GP and other departments are triaged and followed up with an appointment/test, or communicated to the referring clinician if an appointment is not necessary. Liaising with the Pathology service relates to Cytosponge service including transport booking. Cancelling Cytosponge session and Clinical Fellows clinics when on annual leave, and using the relevant process to see that displaced patients are given a new clinic appointment. Taking and making calls to patients on a daily basis.

Be responsible for validation of historic referrals on e-referral system to make sure all referrals are action in timely manner. Assisting with other administrative workload when required. Any other ad hoc duties as may be requested by your Manager/Consultant

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