B&q Customer Service Advisor

2 weeks ago

Clydebank, United Kingdom Ascensos Full time

**What we’re looking for**

Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen

Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.

**What to expect**:
As part of our B&Q Team, your aim will be to ‘make the nation feel DIY proud’.

Whether that is repainting the living room, landscaping the garden, or fitting a new kitchen or bathroom. We take real pride in what we do when we talk to B&Q customers.

Everything you do will be focused on the customer experience. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you.

You’ll receive full training in all areas. It’s all about being a naturally friendly, respectful, and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.

**Our typical shift pattern for our B&Q involves** 40 hours within the week, between 8 am and 8 pm Monday-Sunday, on a rotational basis.

**Your role can include, but isn’t limited to**:

- Ensuring all communication with our client’s customers are handled professionally and promptly.
- Liaising between customers and suppliers aiming to achieve customer resolution.
- Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
- Exercise great listening skills, displaying empathy as and when required.
- Adhering to quality standards and ensuring consistency in all interactions.
- Taking payments via telephone ensuring GDPR guidelines are followed.

**You**

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills:

- Knowledge of DIY or previous trade/construction experience would be beneficial.
- Strong and positive attitude with an outgoing personality.
- Ability to build rapport and communicate effectively.
- Enjoy a creative and hardworking office environment.
- Keyboard/Computing skills.
- Fantastic communication skills.
- Ability to work as part of a team.
- Enthusiasm and passion for completing tasks to the best of your ability.

**Join #theAteam**

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview

**The Benefits**
- Full training & support.
- Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
- Access to our Learning & Development Talent SPA.
- Health insurance.
- 24/7 Employee Assistance Programme & Wellness Hub.
- Nationwide retail disco

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