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Customer Retention Advisor

4 months ago

Bristol, United Kingdom Crooton Full time

**Customer Retention Advisor**

**Location
- Bristol**

**Salary
- £25,585 with an OTE of up to £32,000**

**Hours
- 35 hours per week/ Monday to Friday between the hours of 08:00-1900 and alternative weekends between the hours of 09:00-17:00**

Crooton has an existing opportunity for a **Customer Retention Advisor in Bristol**, to join our clients in their rewarding journey as they continue to assist and support individuals on the road, ensuring their safety and peace of mind with the comprehensive services they provide.

**Benefits**

Our clients do whatever it takes to help their customers. And they believe in rewarding _**you **_in return. As well as a competitive salary, you’ll have all these extra benefits:

- Eligibility to join our bonus scheme
- Holidays - 23 & bank holidays rising to 25 with service & bank holidays
- Option to join our client's Group Personal Pension scheme where we will match/contribute up to 6.5% on qualifying earnings
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
- Car salary sacrifice scheme - after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options
- FREE Ultimate Complete Breakdown Service from Day One
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more
- FREE onsite parking

When you join, you will automatically be opted into our **Colleague Share Scheme**, called **‘Owning it together**’. This is a unique opportunity for our client's colleagues to get rewarded for the outstanding work they deliver, and to share in the future success and is no ordinary work benefit, incentive, or bonus

As a **Customer Retention Advisor,** you will be responsible for nurturing and maintaining strong relationships with existing members, implementing retention strategies, and ensuring continued engagement to uphold their loyalty and long-term commitment to the business.

**Key Responsibilities will include**:

- Ensuring high levels of customer satisfaction and loyalty through proactive engagement, personalised support, and strategic initiatives aimed at retaining and expanding membership within the business.
- Delivering Exceptional Service to our client customers ensuring customer is at the heart of everything they do.
- Operating in a fast-paced environment, where they deliver exertional customer-focused solutions in order to retain their members.
- Effectively engaging with members who are renewing their membership
- Reviewing customer memberships and promoting our client's differences versus competitors
- Recording member data and requests in an accurate manner using our client's system
- Previous experience working within sales focused environment
- preferred but not required
- Ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
- Desire to deliver first-class customer experience to over 2 million customers
- A self-motivated and passionate about finding the right outcomes for customers
- Empathetic and able to build rapport with our client's members, in an outgoing and engaging manner

**Job Reference: CTNPO4500**

**Job Types**: Full-time, Permanent

**Salary**: £25,585.00-£32,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 15/03/2024
Reference ID: CTNPO4500