IT Helpdesk Coordinator

2 months ago

Mansfield, United Kingdom TurnerFox Recruitment Limited Full time

**Role: Helpdesk Coordinator**
**Salary 22-26k Depending on Experience**
**Location Mansfield**

We are looking for a Helpdesk Coordinator
- for a busy Mansfield based organisation.

Working in a fast paced and varied role, you will be providing Technical support to business clients and escalating more complex issues to internal departments and third parties as well as:

- First point of contact for all client technical issues
- Coordinating and resolving issue from call to completion
- Updating the client on progress and timescales
- Logging and recording all issues
- Assigning calls to engineers and 3rd parties
- Providing excellent customer service
- Creating standard documentation on problem resolution and fixes
- A customer service background ideally involving Technical Support
- An interest in problem-solving with hardware, operating systems, and software packages
- Excellent communication skills, both written and verbal
- Ability to work on own, as part of a team, and under pressure

Interested?? Call TurnerFox Recruitment or send your CV

Key words - IT helpdesk / IT coordinator / IT service coordinator / technical helpdesk / first line support / customer service

INDHP

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 899374

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