Communications Officer

7 months ago


Fleet, United Kingdom CHL Mortgages Full time

**Description**:
CHL Mortgages is looking to bring on a Communications Assistant on a 6 month fixed term contract. The Communications Assistant will assist the Operational Compliance & Change Manager in implementing Communications Changes for the Consumer Duty project. The role involves reviewing, developing, and updating the company’s communications, across all channels, to ensure that these meet customer needs and are in line with the standards set out in the Consumer Duty.

**Key Responsibilities**:

- Review and assess existing customer communications to determine whether these meet the standards required by the Duty and are delivering good customer outcomes, recommending improvements where weaknesses are identified.
- Act as the ‘voice of the customer’ within the Consumer Duty project, using data from all available sources to call out areas of potential harm and recommend ways to mitigate this.
- Support the development and implementation of the communications strategy for CHL to use on a daily basis, to outline how to ensure all communications are in line with the requirements of Consumer Duty and CHL Tone of Voice.
- Review all feedback received from the customer research and include in the communications changes.
- Maintain weekly progress documents.
- Attend relevant meetings with other key stakeholders.
- Review any ad hoc customer-facing communications.
- Ensure all written communications are approved and signed off, in line with the agreed process, prior to implementation.

**Skills Knowledge and Expertise**:

- Experience in producing customer facing communications (essential) within an FCA regulated organisation (desirable).
- Ability to adapt to and embrace change.
- Self-motivated and driven to achieve results.
- Organised, methodical and an ability to balance multiple deadlines.
- Passionate about achieving good customer outcomes.

**Benefits**:

- 25 days holiday per annum
- Up to 15% annual discretionary bonus based on performance
- Company pension scheme - up to 9% company contribution
- 1 x Paid charity days
- Cycle to work scheme
- Charity payroll giving
- Long service awards and extra holiday
- Healthcare cash plan
- Life assurance cover x 4
- Online discounts and gym memberships
- Enhanced paternity and maternity pay
- Access to Smart Hive by Bravo Benefits giving you full access to all your benefits + additional discounts

**About CHL Mortgages**:
CHL Group provides bespoke third-party loan servicing solutions for a variety of asset classes across the UK. The CHL Group consists of 3 companies, CHL Mortgages, CHL Mortgages for Intermediaries and Landmark Mortgages. We have vast experience in the UK mortgage market encompassing a range of services. We currently service c.30,000 of mortgage assets on behalf of third-party clients and manage several standby contracts for mortgage and bridging finance clients.

Founded in 1990 CHL Group has grown to over 180 colleagues with offices in Fleet, Hampshire and Skipton, Yorkshire. We have grown to become one of the market leaders in specialist mortgages and the Buy-to-Let markets.

We are always on the lookout for talented, dedicated and motivated colleagues to drive the business forward and provide the best outcomes for our clients, investors and customers. We provide an excellent benefit package, competitive salary and excellent work environments where colleagues can learn, develop and progress


  • Office Coordinator

    7 months ago


    Fleet, United Kingdom MRS Digital Full time

    **Office Coordinator** **Church Crookham** **£18,000 to £22,000 - Full time and based on experience.** **Your own transport is required** Office Coordinator job description MRS Digital are looking for a hardworking, reliable and dedicated Office Coordinator. If you are extremely organized worker-bee able to thrive in a fast-paced environment, we may...

  • Office Assistant

    6 months ago


    Fleet, United Kingdom DJ Miles Construction Full time

    Self employed admin required. '''Responsibilities:''' - Perform data entry tasks and maintain accurate records - Day to day booking in of works - Ordering and processing equipment/materials - Answer phone calls and direct them to the appropriate staff members - Maintain phone etiquette and provide excellent customer service - Processing of RAMS - Assist...


  • Fleet, Hampshire, United Kingdom Hiring People Full time

    About the RoleWe are hiring an Office Support Specialist to provide administrative support to our team in Hampshire. The successful candidate will be responsible for organizing meetings, managing diaries, and ensuring the smooth day-to-day running of the office.This is a dual responsibility position that requires a proactive approach, excellent communication...

  • Security Officer

    7 months ago


    Fleet, United Kingdom Securitas Full time

    About the Role **Secure Fleet with Your Expertise!** Are you a seasoned **Security Officer with 2 years of experience**, ready to safeguard our community during the **night and weekends**? Join our team in **Fleet** and work **54 hours per week** where your skills and dedication will ensure a safe environment for all. **Why Choose Us**: - **Stable...

  • Acquisition Officer

    5 days ago


    Fleet, Hampshire, United Kingdom Messiah College Full time

    Are you passionate about procurement and supply chain management? Do you want to make a difference in public safety services?About the Role:This Procurement and Fleet Officer role involves coordinating and performing procurement of supplies, materials, parts, and equipment for WSP.This role will work with specialized groups within WSP on simple to complex...


  • Fleet, Hampshire, United Kingdom Hampshire County Council Full time

    Job SummaryWe are seeking a diligent Traffic Safety Officer to ensure the safety of children on their way to and from school. The successful candidate will work as part of our School Crossing Patrol Service, making a positive impact in the local community.The role involves working 10 hours per week during term time, typically an hour in the morning and an...


  • Fleet, United Kingdom CV-Library Full time

    As the Chief Operating Officer (COO), you will lead and manage the day-to-day operations of our national charity, ensuring operational excellence and strategic execution. Chief Operating Officer Location: Fleet/Hybrid/Remote Contract Type: Permanent, Full time – 4 days considered for the right candidate Salary: £60,000 - £65,000 About...


  • Fleet, Hampshire, United Kingdom Hampshire County Council Full time

    Job Title: School Crossing Safety OfficerWe are seeking a dedicated individual to fill the role of School Crossing Safety Officer at Hampshire County Council. This position requires ensuring the safety of children on their daily commute to and from school.The successful candidate will work 10 hours per week during term time, providing a critical service to...


  • Fleet, Hampshire, United Kingdom St. Matthew's House Full time

    Job Description: As the Chief Administrative Officer at St. Matthew's House, you will be responsible for overseeing the development and implementation of IT systems that support various business operations. You will work closely with the CEO and outside counsel to review and coordinate all legal matters. Your expertise in insurance policies and risk...


  • Fleet, Hampshire, United Kingdom A-Gas Americas Full time

    Americas Regional Compliance OfficerA-Gas Americas is committed to upholding the highest standards of compliance and regulatory adherence. We are seeking an experienced Regulatory Compliance Officer to join our team in the Americas region. As a key member of our team, you will play a critical role in ensuring that our operations comply with all applicable...


  • Fleet, Hampshire, United Kingdom Hampshire County Council Full time

    Job OverviewWe are seeking a responsible and dedicated individual to join our School Crossing Patrol Service as a Pedestrian Safety Officer.Salary and BenefitsThe salary for this role is estimated to be around £5,271 per year, based on 10 hours of work per week during term time. This equates to approximately £26.36 per hour.Hampshire County Council offers...

  • Community Care

    3 months ago


    Fleet, United Kingdom CV-Library Full time

    Community Support Worker Dominic Care is a family run company which provides care and support to people in their own home, to remain as independent as possible. At Dominic Care we take pride in our employees who are hardworking, dedicated and loyal. We offer all contracted staff a free blue lite card which provides them numerous discounts to help with cost...


  • Fleet, United Kingdom OSB Group Full time

    About the team: InterBay Asset Finance began in 2018 with a simple vision: to be a lender that unlocks business’ potential. Treating every case with respect, with the aim to take as much hassle away as possible. We are looking for a Customer Service Officer, with a background in Asset Finance to be part of our small, close-knit team at InterBay Asset...


  • Fleet, United Kingdom Alimera Sciences Inc Full time

    Join Our Team! Office Based in Aldershot! We are looking to hire a proactive and organised **Marketing Executive/Senior Marketing Executive **with **pharmaceutical/healthcare industry** experience to support the Marketing & Market Access Manager, UK & Ireland. This role would suit someone with a strong passion for marketing who is looking to develop their...


  • Fleet, United Kingdom Alimera Sciences Inc Full time

    Join Our Team! Office Based in Aldershot! We are looking to hire a talented Marketing Executive/Senior Marketing Executive who will support the Marketing & Market Access Manager. At Alimera Sciences, we're committed to helping patients see better, for longer, and with fewer treatments. We are a global pharmaceutical company dedicated to being invaluable to...

  • Collections Officer

    7 months ago


    Fleet, United Kingdom OSB Group Full time

    About the team: We are looking for a Collections Officer, with a background in Asset Finance to be part of our small, close-knit team at InterBay Asset Finance. You will play a crucial role in effectively managing and taking responsibility for the timely collection of asset finance arrears by maintaining a pro-active collections strategy to support IBAF’s...


  • Fleet Street, United Kingdom LAW SOCIETY Full time

    About the RoleThe Law Society represents solicitors in England and Wales. This role is based in our Wales office and involves shaping the direction of membership engagement in the region.The successful candidate will develop relationships with law societies, universities, and stakeholders to promote awareness of Welsh member issues and develop engagement...

  • Post Office Associate

    1 month ago


    Fleet, Hampshire, United Kingdom Pertemps Bond Full time

    Job Overview: Pertemps Bond is seeking a reliable and customer-focused individual to join their team as a postal worker based in Fleet. This role offers an excellent opportunity for those who enjoy working outdoors and interacting with the public.Estimated Salary: £13,371 per year (based on a 4-week contract and part-time schedule)Key...


  • Fleet, Hampshire, United Kingdom Varuna Integrated Logistics Pvt. Ltd Full time

    The Chief Data Operations Manager position at Varuna Integrated Logistics Pvt. Ltd. involves overseeing fleet operations, maintaining records, and integrating data with our ERP system. In this role, you will be responsible for feeding data into our system, preparing reports, and maintaining attendance records. A strong background in data analysis and...

  • Programme Manager

    3 days ago


    Fleet, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    A rewarding career opportunity has arisen for an experienced Project Manager to join Spectrum IT Recruitment's successful global team. The ideal candidate will have a proven track record in leading projects using best practice project management techniques and will be able to deliver successful implementations and support to our client's customers. We are...