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Head of Services
4 months ago
**GENERAL**
The Women’s Centre Cornwall has grown from its early roots as a Rape Crisis Centre into an innovative, award-winning feminist organisation which provides a wide range of services for women and girls in our communities. Our work with survivors of sexual and domestic violence is our core specialism as we believe that there can be no real gender equality without a complete cessation of violence against women. In addition, we provide community-based activities across Cornwall and support women ex-offenders across Cornwall, Devon and Dorset.
**CONTEXT**
**PURPOSE**
The Head of Services will:
- Line Manage Service Managers and Project Leads
- Act as overall Safeguarding Lead for the organisation
- Maintain safe and consistent business as usual operations including policy and procedure development and review
- Oversee operational risk management including business continuity
- Lead on change management including the implementation of new services
- Lead on quality within service delivery including internal audits, accreditations, quality marks, continuous learning and improvement, data collection for reporting, monitoring and evaluation
- Support on tendering and other funding opportunities
**RESPONSIBILITIES**
- To line manage relevant staff including Service Managers, Project and Support Leads
- To participate in the recruitment, induction and training of staff
- To organise and Chair meetings
- Work closely with the HR Manager on the developing and implementing annual workforce development plans
- To co-ordinate monthly, quarterly and annual internal and external reporting ensuring that all funder requirements are met
- Work closely with the Impact Manager and CEO to ensure services are effectively monitored and evaluated and that learning is proactively utilised in a timely manner
- To liaise with, develop and maintain good working relationships with all appropriate agencies in both the voluntary and statutory sectors at local, regional and national level.
- To attend all appropriate multi-agency meetings and forums.
- To ensure strong, effective and coordinated working across all Service areas within the organisation
- To ensure that Services comply with all statutory, legal and contractual requirements.
- To ensure all staff work within the policies, procedures and ethos of Women’s Centre Cornwall.
- Undertake all the duties of Safeguarding Lead including reporting, reviewing cases and learning, ensuring staff are trained and confident to deal with a wide range of safeguarding issues
- To ensure that the Communications strategy and plans are effectively delivered
- Ensuring that all service delivery staff are complying with policies and procedures and delivering services to the highest standard
- Reviewing and updating operational polices annually
- Reviewing, updating and managing Operational risks on the organisational Risk Register
- Responsibility for the organisations Business Continuity Plan including organising the annual walk through and ensuring all key personal have access to current and accurate plan
- To work closely with the HR Manager to ensure that all contract compliance requirements are fully met.
- To work closely with the Lived Experience leads and groups to ensure that all service developments and improvements are informed by women’s voices
- To support tendering and grant requirements including bidding and reporting activities.
Closing Date for completed Applications**:9am, Friday 15th September 2023**
Interviews**:Thursday 21st September 2023**
- This post is exempt under the Equality Act 2010, Schedule 9, Part 1_
- WCC values diversity and welcomes applicants from all sections of the community, especially from groups with a protected characteristic such as Black and Minoritised women, who are currently under-represented at TWCC._
- TWCC are a Disability Confident employer_
**Salary**: £37,345.00 per year
**Benefits**:
- Company pension
- Life insurance
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- people management: 3 years (preferred)
- project or operational management: 3 years (preferred)
- risk management: 1 year (preferred)
- service delivery: 2 years (preferred)
Work Location: In person
Application deadline: 15/09/2023
