Asset Portfolio Administrator

7 days ago


Worcester, United Kingdom FirstPort Full time

**Job Role**: Asset Portfolio Administrator

**Location**: Worcester

**Job Sector**: Asset Management

**Hours**: 35 hours per week

As Asset Portfolio Administrator, you will contribute to our vision of being the **leading** residential property manager by:

- Delivering an effective and professional Asset Management service to stakeholders. You will undertake all administrative duties associated with property asset management which does include some phone work.
- You will also be required to support dedicated teams within Mainstay, to provide a professional and efficient first point of contact for customers' and solicitor enquiries including but not limited to ground rent charges, sub-letting, managing agent disputes,insurance charges and Leasehold Reform Act.

**About You**

You may have previous experience within the property industry however this experience is not essential as training is provided.

You have exceptional communication skills, both verbal and written to internal/external customers and good working knowledge of Microsoft Office software.

Your strong organisation skills means you’re able to produce work of a high quality, quickly and accurately to meet tight deadlines.

Being a team player and possessing a 'can do' attitude gives you a confident approach to ownership and accountability.

**About Us**

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors,freeholders and over 1,300 Resident Management Companies.

**Main Responsibilities**
- Providing first point of contact for Customer and Solicitor enquires (written and verbal)
- Liaising with Residential Management Companies, leaseholders, Solicitors and clients as necessary
- To build relationships with Asset Managers and provide necessary administrative duties
- Liaise with Asset Managers
- Ensure covenants of the Registered Lease are complied with
- Ensure all fees and documentation are dealt with in accordance with policy guidelines
- Ensure all Leasehold Reform Act enquires are redirected to the appropriate team within Mainstay in a timely manner
- To prioritise and action own workload

**The Benefits**

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the corebenefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

**Diversity**

**Ready to Apply?



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