Sales Progression Team Leader

4 weeks ago


Bracknell, United Kingdom The Chancellors Group of Estate Agents Ltd Full time

This is an exciting opportunity for a motivated Sales Progression Team Leader to join our Head Office in Bracknell contract hours are Monday - Friday 9am-6pm.

This is an ideal opportunity for an experienced estate agency professional looking to further their career and enjoy normal office hours Monday-Friday.

**As a Sales Progression Team Leader, you will need to**:

- Manage the file progression process of sales from Sales Agreed to Completion
- Manage a pipeline of sales in accordance with team SLA’s for pipeline turn, abandon rate and communication standards.
- Support the Team Manager in holding a daily team meeting at 8.45am to 9.00am to discuss teams key activities and objectives for the day ahead and run the meeting in their absence.
- Support the Team Manager to manage a team of staff providing motivation, focus and direction. This would also include assisting in monitoring the team to ensure company key processes are being met.
- Coach and develop the team to ensure that staff have the right levels of business/conveyancing knowledge to be able to deal with standard queries across all key areas.
- Develop a strong relationship with Chancellors Group sales agents to give all staff confidence in the service provided by SST
- Be the technical systems expert and provide advice and expert knowledge to the team
- Provide advice on how to deal with difficult issues. Is seen as the escalation point and deals personally with complex issues that need a high level of knowledge and expertise
- Support the Team Manager to ensure that the Chancellors Group sales pipeline turns at the required budgeted levels. This includes maintaining the quality of the pipeline through a “gatekeeper” approach to new business submitted to ensure that all sales entering the pipeline meet the required criteria.
- Focus staff on delivering an effective and consistent level of service, operating to agreed processes and timescales.
- Ensure abandons are kept to a minimum by rapid escalation to Sales Manager with no acceptance of failure by SST.
- Support the Team Manager to drive, implement and continually re-enforce processes and systems with an emphasis on efficiency and improvement
- Provide accurate and up to date exchange predictions for Senior management. Ensure that the system is updated via progression tabs following every sales chase. Challenge SST staff on all deals which are not moving forwards.
- Support the Team Manager to monitor performance against targets and service levels and takes appropriate action e.g. from improving individual performance to identifying and remove obstacles.
- Assist the Team manager in liaising with Conveyancing partners. Monitor service standards and escalate issues of underperformance. Ensure adequate attention is paid to caseloads and therefore pre-empting and preventing potential overloads which could affect service standards
- Have previous Sales Progression or Estate Agency experience and customer service
- Be able to work effectively managing a team
- Be motivated and enthusiastic at all times
- Display high standards of service and presentation
- Have good organisational skills
- Have the legal right to work in the UK

**In return, you can expect to receive**:

- Continuous exciting career and personal development opportunities
- Competitive salary package
- Annual incentive trips for our top performers
- Full training and development from Company Directors with regular mentoring
- A paid day off for your birthday after successful pass of probation
- Increasing holiday entitlement from 2 years’ service

**Job Types**: Full-time, Permanent

Pay: £30,500.00-£40,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Referral programme
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Bracknell, RG12 1QB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you located within a 30 minute commute of Chancellors Head Office?

**Experience**:

- Team management: 1 year (required)
- Sales Progression: 2 years (required)

Work Location: In person



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