Head of Commercial

4 weeks ago

Manchester, United Kingdom Destination Sport Full time

The position is based in Manchester, with the potential to be hybrid with national and international travel.

Are you an experienced commercial, pricing and product specialist with a passion for sports and travel? Do you thrive on driving business growth and leading high-performing teams? If so, we have an exciting opportunity for you to join our dynamic sports travel breaks company as our new **Head of Commercial**

Reporting into the Managing Director, and part of the senior management team this role is responsible for leading product, pricing and commercial strategy, maximising commercial relationships with key suppliers and for the overall pricing and margin strategy. Drive growth through the development of new and existing propositions, focusing on building value propositions that meet the needs of sports fans. Leading a team of product managers, the applicant must have a passion for developing and managing a team in a fast paced and high-performance environment.

**Responsibilities**
- Communicate and gain support for the adoption of the commercial strategy including setting relevant KPIs and targets and putting in place effective measurement and reporting.
- Create a high performing team culture across the commercial team, through regular team meetings, 121s and monthly updates.
- Coach and develop the team to deliver against commercial and personal development goals and objectives.
- Ensure the most effective and efficient relationships with internal and external key stakeholders.
- High degree of autonomy, taking responsibility for making decisions using experience and initiative.
- Working with the Head of Marketing, develop a sustainable acquisition and retention model with clear return on advertising spend, linked to revenue, margin and ancillary income.
- Develop products to maximise ancillary income and additional revenue.
- Identify opportunities for improved service, efficiency, productivity and cost reduction.
- Lead the pricing strategy and maximise opportunities.
- Work with finance team to develop budgets and regular reforecasts.
- Responsible for ensuring that any improvements / changes within the products have no negative impact on the delivery of service to our clients/suppliers.
- Actively and confidently communicate within and outside the company to create great networks that bring opportunity for new ideas, understanding of current market conditions and our positioning within it. Taking appropriate action on any feedback received
- Communicate effectively at a senior level, providing confident presentation of performance, strategic direction, new ideas and issue resolution in the Business Updates

**In addition to a highly competitive salary, you will also receive**
- A contributory pension plan
- Annual Bonus scheme - Executive package
- Private medical
- Life Assurance
- Health Cash Plan scheme, discounted gym membership and a selection of wellbeing benefits
- Discounted hotels and tickets to sporting events
- Free eye tests and flu jabs
- Funded social events
- Hybrid working

**So, if this sounds like the opportunity you’ve been looking for then please get in touch, we’d love to hear from you**
- Experience leading a product/commercial team in travel, hospitality or sport.
- Previous product management experience with strong analytical skills.
- Strong commercial acumen and significant experience within a commercial operations role.
- Experience working within a direct to consumer ecommerce business model. Understanding of the trading levers within ecommerce businesses.
- A customer-centric thinker with the ability to balance the commercial needs of the business with those of a client.
- Experience of using customer feedback, market research and NPS to develop compelling and profitable customer products and propositions.
- Experienced using Microsoft products including Word, Excel, Office, PowerPoint and Outlook and MI reporting tools
- Strong understanding of data and analytics in a business environment.
- Experience of website content management systems and booking/inventory management systems.
- Experience of digital marketing, CRM and loyalty.
- High level of personal organization, time management, multi-tasking and work load prioritisation.
- Ability to work under pressure & react quickly to change.
- Self-motivated.
- Positive and helpful attitude, a good ambassador for the business.
- Excellent verbal and written skills.
- Results orientated with a focus on high quality and business profit.
- Team player with strong interpersonal skills and integrity.

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