Head of Service

3 months ago

Bolton, United Kingdom ABL Health Ltd Full time

Ensure the highest quality and standards of support is provided to children and young people/ adults, their families, and a range of other professionals, enabling the child/ young person to continue to live at home. Undertake reviews of multidisciplinary reports and social care assessments including SEN, risk assessments and utilise other assessment tools as appropriate in conjunction with the child/young person/ adult, family, and other professionals. Have a key role in the recruitment and ensure that staff are trained to a high standard in service delivery and a range of other areas to ensure competent and high-quality service delivery. Overseeing the day-to-day management of the IPS team including allocating cases on a daily basis ensuring consistency (rotas, annual leave etc).

Line management of team managers and overall responsibility for effective delivery of multidisciplinary service, ensuring a motivated, empowered and integrated team of committed practitioners including volunteers Take an active role in the reviewing, monitoring and prioritisation of referrals alongside other team members. Present fair, balanced feedback/support to staff and family members. Recognise and challenge areas of poor practice and institutionalised culture. Ensure that all service delivery is reviewed for each young person on a frequent basis.

Disseminate learning from the service to enable other stakeholders to benefit from the service, through building case studies and utilising feedback. Ensure that all ABL policies and procedures are understood and implemented by staff, to include quality assurance, regulatory, risk frameworks, safeguarding, child protection, criminal records, data protection, HR and health and safety. Ensure all relevant records in relation to the young people we support, and employees are appropriately maintained and up to date and compiled and delivered as required for/to relevant authorities. Identify potential problems, acting proactively to avoid service breakdowns, deal with complaints and to mitigate all types of risk through the liaising with parents/ families and other professionals.

Provide on call support and assistance when required, taking part in managers on call on a rota including evenings and weekend distributed fairly amongst management team (paid by daily on call rate). Work flexibly and adapt to suit the service need. Lead a multi-disciplinary team: working constructively with the team to ensure good service users care, facilitate effective and safe delivery, continuity of care, ongoing service development and quality service users pathways Develop and evolve the service, co-produced with service users to continuously meet the changing needs of local people, communities, stakeholders and commissioners Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user / partner / commissioner feedback Ensure high-quality contract performance across all of its key elements, along with effective reporting and budget management..To facilitate co-production regarding implementation and continuous service development To ensure integrated pathways, avoiding duplication and optimising service user experience Having a clear understanding of how the service can and should integrate with the rest of the health, care & education system.

Work alongside the stakeholder engagement team to ensure all stakeholders are informed and engagedTaking a client and community centred approach to delivery, focused on community assets and supporting the delivery teams to take ownership of their service and be proud of their outcomes Performance management of service including ensuring activity requirements are meeting contractual requirements and all KPIs are met and exceeded where possible Financial and budget management and optimised resource allocation across the service Developing service reports of excellent quality Commissioner reports, performance management reports Representing the organisation and service at local, regional and national stakeholder and networking events Managing sub-contractors including service level agreements, finance and performance management Establish positive and effective relationships with service user representatives, stakeholders and partners Driving service innovation utilising ABLs continuous improvement system which includes delivery staff in leading innovation and service development supported by specialist leads Working with clinical, community, social care, educational and statutory stakeholders to deliver safe, effective, person-centred care pathways Work with the ABL engagement and communications team to implement and continuously develop the communications and marketing strategy and service promotion Ensure the safe and effective delivery of the service in line with ABLs integrated governance framework Work as a delivery partner with commissioners, building excellent

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