Hard Fm Helpdesk

1 day ago


NewcastleunderLyme, United Kingdom Sodexo Full time

Job Introduction
**About the role**

Hospital stays can be quite a stressful time for our patients and their loved ones, a simple smile and high quality service can put a patient at ease and make all the difference

At Sodexo, our Helpdesk Operators are a key part of the team within our hospitals. As the first point of contact, our Helpdesk Operators receive and accurately log all technical facilities management service requests. With an eye for detail, they will assign the tasks to the relevant Sodexo facilities management teams to complete.

**A few things about you**

Our patients are at the heart of everything we do, so it’s important that fantastic service is always at the forefront

If you have previous experience working within a helpdesk environment, that’s great If not, but you have good IT skills, communication skills and strong attention to detail we still want to hear from you

You will be customer and client facing and will respond to requests so having excellent customer service and communication skills is key. Being a team player is also important, there’s no ‘I’ in team

About The Company
**Why choose Sodexo?**
You don’t just join Sodexo, you belong.

What do we mean when we say belong?

It’s simple. You create a company where everyone is respected and feels that their ideas count. You take care of the quality of life of your people. You make your workplace inclusive, encouraging people to bring their whole self to work every day. That’s our philosophy in a nutshell.

A career at Sodexo won’t tie you down, it actively encourages your progress. The diverse range of roles we offer is truly infinite. Whatever your skills, experience or passion, you’ll be encouraged and supported to have a fulfilling career.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

**Our benefits**:
As part of our commitment to improving the quality of life, health and wellbeing for our employees we provide discounts and benefits that you can tailor to suit your needs. In addition to the essentials like 20 days holidays (plus bank holidays) and pension contribution, we can help you take advantage of being part of Sodexo with benefits such as;
- Sodexo Discounts - discounts from over 1,200 top retailers with you earning WOW Points (cashback) as you shop
- Talk - a free wellbeing support helpline for you and your family
- Up to three paid days each year to volunteer
- Your Lucky Number Employee Lottery (this also supports the Sodexo Stop Hunger Foundation)
- Cycle to work
- Life assurance

Package Description
A **great opportunity** has arisen for someone to join our team here at** Royal Stoke University Hospital **as a **Hard FM Helpdesk Operative**. If you think this could be for you, then please ensure you **review the attached Job Description **for more information.
- **40** hours per week
- **£11.05** per hour
- **Working**: 5 days over 7 - from 8:00am to 4.30pm
- **Excellent** Benefits and rewards available through Sodexo.



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