Senior Service Designer

5 months ago

London, United Kingdom OFGEM Full time

**Details**:
**Reference number**:

- 346499**Salary**:

- £45,614 - £62,699- £45,614 - £58,519 (National) £48,331 - £62,699 (London). Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7- Level 2b**Contract type**:

- Permanent
- Fixed term**Length of employment**:

- 2 years**Business area**:

- OFGEM - Eserve**Type of role**:

- Digital
- Project Delivery**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Glasgow, LondonAbout the job

**Job summary**:
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve

In this role, you'll collaborate with Product Managers and Service Owners to develop design concepts and oversee their execution, leading projects of varying complexity. You'll support service design practices, contribute to the Ofgem User-Centred Design (UCD) community, and elevate service design understanding across the organisation. Your tasks include producing and maintaining design documents, guiding the design strategy for services, and ensuring smooth collaboration with cross-functional teams for effective project delivery. Additionally, you'll streamline UCD processes and facilitate a seamless transition to operational delivery.

Join us to be at the forefront of shaping the future of energy regulation and sustainability with newly created roles designed to enhance our in-house Service, User Design, and Interaction Design capabilities. As part of a wider network within Ofgem, you'll have the opportunity to work on high-profile Net Zero Projects, enjoying autonomy in your role while contributing to the development of the function and mentoring junior staff.

We offer extensive learning and development opportunities within the DDaT Profession, flexible hybrid working arrangements with one day a week remote work, and a friendly, collaborative environment. This is your chance to gain significant exposure to the GDS function and the energy sector, making a tangible impact on a carbon-neutral future.

At Ofgem, we pride ourselves on our inclusive culture that celebrates the diversity of our team, encouraging innovation and ensuring we effectively represent the interests of the consumers and communities we serve.

**Job description**:
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve.

The senior interaction designer will also align and support the growth of the interaction design community in Ofgem, providing guidance, support and mentorship for more junior designers.

As a senior practitioner, you will:

- work with Product Managers and Service Owners to develop design concepts
- set direction and assure the quality of design delivery across teams
- lead interaction design on multiple or highly complex services

A key responsibility of this role will be driving best practice in interaction design, and advocating for an accessible, user-centred approach to development.

As a Senior Interaction Designer you will:

- support and mentor junior designers
- advocate for accessibility and inclusion in development and delivery
- develop consistent ways of working, in collaboration with other user centred design disciplines
- facilitate the development of best practice

**Key Responsibilities**
- Support interaction design activities on projects across Delivery & Schemes
- Drive interaction design best practice across Digital & Schemes, representing interaction design
- Manage and mentor designers
- Grow and support interaction design in the Ofgem UCD community
- Support and mentor other UCD roles to have a better understanding of interaction design
- Increase awareness and understanding of interaction design across Ofgem

**Key Outputs and Deliverables**
- Work with the Principal Designer to support the development of clear and efficient ways of working for User Centred Design
- Develop and implement frameworks and templates contributing to best practice
- Embed interaction design in the development of new services and products
- Develop and maintain design artefacts for projects and products

**Person specification**:

- **Professional experience in interaction or UX design role (LEAD)**:

- **Experience using the GDS Design System, and ability to prototype using the GDS prototyping kit (LEAD)*

  • Senior Graphic Designer

    2 months ago

    London, Greater London, United Kingdom AMADA Senior Care Mesa Full time

    About the RoleWe are seeking a highly skilled Senior Graphic Designer to join our team at AMADA Senior Care Mesa. As a Senior Graphic Designer, you will be responsible for conceptualizing, developing, and designing major brand activations, experiential events, and large-scale ceremonies, shows, and spectaculars.You will have the opportunity to work with a...

  • Senior Graphic Designer

    2 months ago

    London, Greater London, United Kingdom AMADA Senior Care Mesa Full time

    About the RoleWe are seeking a highly skilled Senior Graphic Designer to join our team at AMADA Senior Care Mesa. As a Senior Graphic Designer, you will be responsible for conceptualizing, developing, and designing major brand activations, experiential events, and large-scale ceremonies, shows, and spectaculars.You will have the opportunity to work with a...

  • Service Designer

    4 months ago

    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Service Designer Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences? Contract: Permanent Working hours: 35 hours...

  • Senior Interior Designer

    1 month ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Senior Interior DesignerWe are seeking a highly skilled Senior Interior Designer to join our team at Service Care Solutions Ltd. As a Senior Interior Designer, you will be responsible for leading and managing the design team and its delivery of design information on time and within budget.Key Responsibilities:Develop innovative and unique design concepts...

  • Senior Interior Designer

    1 month ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Senior Interior DesignerWe are seeking a highly skilled Senior Interior Designer to join our team at Service Care Solutions Ltd. As a Senior Interior Designer, you will be responsible for leading and managing the design team and its delivery of design information on time and within budget.Key Responsibilities:Develop innovative and unique design concepts...

  • Senior Interior Designer

    3 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Senior Interior DesignerWe are seeking a highly skilled Senior Interior Designer to join our team at Service Care Solutions Ltd. As a Senior Interior Designer, you will be responsible for leading and managing the design team and its delivery of design information on time and within budget.Key Responsibilities:Develop innovative and unique design concepts...

  • Senior Interior Designer

    3 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Senior Interior DesignerWe are seeking a highly skilled Senior Interior Designer to join our team at Service Care Solutions Ltd. As a Senior Interior Designer, you will be responsible for leading and managing the design team and its delivery of design information on time and within budget.Key Responsibilities:Develop innovative and unique design concepts...

  • Ecommerce Senior Product Designer

    2 weeks ago

    London, Greater London, United Kingdom Willows Landing Senior Living Full time

    About UsAt Willows Landing Senior Living, we're dedicated to transforming the way we approach senior living. Our mission is to provide innovative solutions that enhance the lives of our residents. As a Senior Product Designer for Ecommerce, you'll play a crucial role in shaping our online presence and ensuring a seamless user experience.Advocate for user...

  • Ecommerce Senior Product Designer

    1 month ago

    London, Greater London, United Kingdom Willows Landing Senior Living Full time

    About UsAt Willows Landing Senior Living, we're dedicated to revolutionizing the way we approach senior living. Our mission is to empower our residents to live their best lives by harnessing the power of data and technology.Job SummaryWe're seeking an experienced Ecommerce Senior Product Designer to join our team. As a key member of our design team, you'll...

  • Ecommerce Senior Product Designer

    1 month ago

    London, Greater London, United Kingdom Willows Landing Senior Living Full time

    About UsAt Willows Landing Senior Living, we're dedicated to revolutionizing the way we approach senior living. Our mission is to empower our residents to live their best lives by harnessing the power of data and technology.Job SummaryWe're seeking an experienced Ecommerce Senior Product Designer to join our team. As a key member of our design team, you'll...

  • Ecommerce Senior Product Designer

    3 weeks ago

    London, Greater London, United Kingdom Willows Landing Senior Living Full time

    About UsAt Willows Landing Senior Living, we're dedicated to transforming the way we approach senior living. Our mission is to provide innovative solutions that enhance the lives of our residents. We're a team of passionate professionals who share a common goal: to make a meaningful difference in the lives of others.Job SummaryWe're seeking an experienced...

  • Ecommerce Senior Product Designer

    3 weeks ago

    London, Greater London, United Kingdom Willows Landing Senior Living Full time

    About UsAt Willows Landing Senior Living, we're dedicated to transforming the way we approach senior living. Our mission is to provide innovative solutions that enhance the lives of our residents. We're a team of passionate professionals who share a common goal: to make a meaningful difference in the lives of others.Job SummaryWe're seeking a highly skilled...

  • Ecommerce Senior Product Designer

    3 weeks ago

    London, Greater London, United Kingdom Willows Landing Senior Living Full time

    About UsAt Willows Landing Senior Living, we're dedicated to transforming the way we approach senior living. Our mission is to provide innovative solutions that enhance the lives of our residents. We're a team of passionate professionals who share a common goal: to make a meaningful difference in the lives of others.Job SummaryWe're seeking a highly skilled...

  • Ecommerce Senior Product Designer

    3 weeks ago

    London, Greater London, United Kingdom Willows Landing Senior Living Full time

    About UsAt Willows Landing Senior Living, we're dedicated to transforming the way we approach senior living. Our mission is to provide innovative solutions that enhance the lives of our residents. We're a team of passionate professionals who share a common goal: to make a meaningful difference in the lives of others.Job SummaryWe're seeking an experienced...

  • Senior Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Anson McCade Full time

    Job Title: Senior Service DesignerJob Description:We are seeking a Senior Service Designer to join our team at Anson McCade. As a Senior Service Designer, you will be responsible for developing and presenting plans outlining study goals and methodologies.Key Responsibilities:Map complex services and user journeys to generate clear, actionable insights.Use...

  • Senior Interior Designer Position

    1 month ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Senior Interior Designer Job DescriptionWe are seeking a highly skilled Senior Interior Designer to join our team at Service Care Solutions Ltd.Job Summary:The successful candidate will be responsible for leading the design team and delivering design information on time and within budget.Key Responsibilities:Develop innovative design concepts that align with...

  • Senior Interior Designer Position

    1 month ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Senior Interior Designer Job DescriptionWe are seeking a highly skilled Senior Interior Designer to join our team at Service Care Solutions Ltd.Job Summary:The successful candidate will be responsible for leading the design team and delivering design information on time and within budget.Key Responsibilities:Develop innovative design concepts that align with...

  • Senior Service Designer

    4 weeks ago

    London, Greater London, United Kingdom NHS Blood and Transplant Full time

    {"title": "Senior Service Designer", "content": "Job SummaryNHS Blood and Transplant is a leading organization in the field of blood and organ donation. As a Senior Service Designer, you will play a critical role in shaping the user experience of our services, ensuring that they are safe, efficient, and effective.Main ResponsibilitiesDevelop services that...

  • Senior Service Designer

    4 weeks ago

    London, Greater London, United Kingdom NHS Blood and Transplant Full time

    {"title": "Senior Service Designer", "content": "Job SummaryNHS Blood and Transplant is a leading organization in the field of blood and organ donation. As a Senior Service Designer, you will play a critical role in shaping the user experience of our services, ensuring that they are safe, efficient, and effective.Main ResponsibilitiesDevelop services that...

  • Senior Service Designer

    2 weeks ago

    London, Greater London, United Kingdom WongDoody GmbH Full time

    Job SummaryWe are seeking a highly skilled Senior Service Designer to join our team at WongDoody GmbH. As a Senior Service Designer, you will play a critical role in shaping and improving the end-to-end experiences for our customers by leading service design initiatives across the organization.Key ResponsibilitiesDevelop and implement service design...