Senior Service Advisor

6 months ago


Woking, United Kingdom Motor Trade Recruitment Full time

We have an exciting opportunity for a Senior Service Advisor to join our clients long standing OEM dealership in a challenging and diverse role.

You will be a strong communicator and be able to influence where needed. The role of a Senior Service Advisor at this dealership can be busy with no two days the same but it's also rewarding.

This is a fantastic opportunity to work within a friendly and hardworking team and fast-paced organisation.

**Responsibilities**:

- First point of contact for customers requiring servicing or repair to their vehicles.
- Manage the flow of information between the workshop controller and the customer.
- To handle customer enquiries and queries promptly and efficiently.
- Qualify service needs and establish understanding and an agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Provide guidance and support to service advisor and technicians.
- Act as a liaison between customers and the service team to ensure clear communication and customer satisfaction.
- Monitor and improve service processes to enhance efficiency and customer experience.
- Oversea Collection and delivery drivers and their customers from booking to completion. Planning logistics to maximise productivity and to increase availability. Delivering outstanding customer service and maximising utilisation of drivers and workshop.
- Collaborate with other departments to optimise overall dealership performance.

**Skills Required**:

- Excellent organisational skills, and work well under pressure.
- Knowledge of the motor trade is essential.
- Excellent customer service skills.
- Good team player.

**Benefits**
- Competitive salary and generous bonus scheme.
- 28 days holiday (including Bank Holidays).
- Training and potential career progression.
- Introduction to company car scheme upon successful probation period.

**Salary**: £30,000.00-£38,000.00 per year

**Benefits**:

- Company car
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Service Advisor: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person


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