Service Advisor
7 months ago
An exciting opportunity has arisen for an enthusiastic and ambitious **Service Advisor** at SMC SEAT & CUPRA Woking
- **Salary**: £32,000 OTE
- **Exciting benefit package**:
- **Role**: Service Advisor
- **Length**: Full Time / Permanent
- **Location**: SMC SEAT & CUPRA Woking
- **Reporting to**:Service Manager
We are looking for an enthusiastic individual to join our friendly Service team and take on an exciting and busy role as a **Service Advisor**. The role involves guiding the customer throughout their aftersales journey, from booking in their vehicle to liaising with them until their vehicle is ready to collect.
Our Service Advisors work alongside our busy workshop team who carry out vehicle services, MOTs, and repairs to ensure that the customer receives excellent customer service throughout. Therefore, we are looking for someone who is enthusiastic, and has mechanical knowledge ready to make an impact from their first day
Our Service Advisors at SMC Woking work Monday to Friday 8am to 6pm, and Saturday 8:30am to 12:30pm on a rotational basis.
**The exciting SMC benefits we offer our Service Advisors**:
- Health care.
- Mental and physical health support provided by BEN.
- Additional holiday for extended service.
- Birthday off.
- Retail offers and vouchers.
- Free MOT for employees.
- Discounted aftersales services, repairs and parts.
- Company pension scheme.
- 22 days annual leave + bank holidays.
**Key job areas of the Service Advisor role**:
- Agree the details of the work to be carried out with the customer.
- Builds rapport and qualifies the customer’s requirements.
- Liaises with the workshop to deliver agreed jobs set.
- Updates the customer throughout the process, and ensures customer satisfaction on completion.
- Works as a full member of the dealership team.
**What we’re looking for in a Service Advisor**:
- Previous automotive service experience.
- Excellent customer service/people skills, delivering skills to high standards.
- Excellent communication, administrative and organisational skills.
- Excellent telephone manner.
- Flexible ‘can do’ approach.
- Ability to work as part of a team.
- Ability to use own initiative and work with minimum supervision.
- Full UK driving licence.
SMC Woking is part of SLM Group. SLM Group continues to be run as a family company and has grown to include sites across the South East and East Anglia.
**Job Types**: Full-time, Permanent
Pay: Up to £32,000.00 per year
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: SMC Woking - Service Advisor
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