Parts Advisor
7 months ago
An exciting opportunity has arisen for an enthusiastic and ambitious **Parts Advisor** at SMC Woking
- **Location**: SMC Motor Group Woking SEAT & CUPRA
- **Role**: Parts Advisor
- **Length**: Full Time / Permanent
- **Salary**: Competitive
- **Reporting to**:Group Parts Manager
We are looking for someone enthusiastic and motivated to join our Aftersales team as a Parts Advisor. The role involves working closely within the Aftersales team to ensure our customers receive excellent customer service throughout their aftersales journey, from booking in their vehicle to liaising with them until their vehicle is ready to collect. Our Parts Advisors understand our customers’ requirements and guide them towards the product that best suits their needs, providing quotes and availability of stock and accessories.
SMC Woking SEAT and CUPRA also includes a Renault service centre, making it an exciting multi-brand aftersales opportunity. Previous motor trade experience is desired, as is a detailed knowledge of motor vehicles.
**The exciting SMC benefits we offer our Parts Advisors**:
- Health care.
- Birthday off.
- Eligibility to join our car scheme (after a qualifying period).
- Mental and physical health support provided by BEN.
- Additional holiday for extended service.
- Retail offers and vouchers.
- Free MOT for employees.
- Discounted aftersales, service, repairs and parts.
- Company pension scheme.
**Key job areas of the Parts Advisor role**:
- Builds rapport and qualifies the customer’s requirements.
- Provide customer service in the way of quotes of prices and availability of stock and accessories, as well as guiding them towards the product that best suits their needs.
- Encourage sale of genuine parts and accessories where possible.
- Maintain stock levels.
- Liaising with the workshop team to order parts for workshop jobs.
- Work as part of the dealership team.
**What we’re looking for in a Parts Advisor**:
- Previous experience in customer service.
- Excellent customer service/people skills, delivering services to high standards.
- Excellent communication, administrative and organisational skills.
- Ability to work as part of a team.
- Ability to work on own initiative or with minimum supervision.
- Must have flexible ‘can do’ approach.
- Knowledge of sales principles and methods.
- Ability to successfully use persuasiveness/negotiation techniques.
- Full UK driving licence.
SMC Woking is part of SLM Group. SLM Group continues to be run as a family company and has grown to include sites across the South East and East Anglia.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: SMC Woking - Parts
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