Head of Product

6 months ago

London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

We are looking to recruit an experienced Product Manager or Lean Portfolio Manager to establish and lead these functions for our Electronic Health Record (EHR) - Epic.

Following two years of a successful journey to adopt (SAFe) agile practices for workflow and software configuration delivery, we are now refreshing our end user governance model and seeking to adopt a more Product Mindset approach to gaining value from the EPR system.

This will be a challenging role of leading the introduction of Product thinking to over 15 end users groups, coaching governance group chairs and end users, finding a way to work with non-agile teams and coaching the EHR team in solution breakdown and adapting the existing Agile Release Train to work with a Product function.

Having a good understanding of the Product Mindset will be key and this role will have to balance the pace of change away from traditional ways of thinking, while keeping stakeholders engaged and ensuring a busy and oversubscribed development pipeline in optimised.

Relationship management, flexible adherence to process, communication skills and strong passion to deliver value will be essential. This role will be key in steering the evolution of the Epic Electronic Patient Record at UCLH for the 12k staff, 14 sites and 1m+ patients per year it supports.

The initial part of the role will be leading the setting up of the new approved governance structure, implementing processes and aligning existing working groups. Next will be working with our adoption programme and business intelligence to evolve our system monitoring into an understanding for real work system use.

From the start the role will need to coach stakeholders to work in a Product Mindset and shifting how the value streams prioritise work and measure benefit. Overtime, the role will need to lead the groups and the EHR Delivery Management team in the capability to horizon scan both business and Epic developments - helping redefine the product strategy, vison and roadmaps.

Connecting with governance stakeholders and being able to influence the organisations leadership will form a key part of the role. The post holder will need adept skills in communication of roadmaps and plans, coupled with the ability to facilitate workshops, strategy sessions and end user events.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

It should be noted that this role is being introduced alongside two other roles:

- Head of EHR Agile Delivery, which is based on the SAFe Release Train Engineer role and out to advert currently.

Head of Epic Training and Adoption, which is already in post

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England - for the second year running : University College London Hospitals NHS Foundation Trust
- In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.

UCLH top trust to work at in England - for the second year running : University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

For the EHR team, this is also a period of growth and expansion. While this role wil

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