Customer Service Advisor
3 months ago
**Requirements**:
- Discussing customers’ requirements by telephone or E-mail and identifying the appropriate solution
- Processing customers’ orders and resolving any issues or queries with regards to products or pricing.
- Upselling products where items may have been discontinued, making the customer aware of the new replacement product that’s now available.
- Resolve product or service problems by clarifying the customers complaint, determine the cause of the problem and explain the best solution to solve the problem and meet the customer’s needs.
- Liaise with Warehouse manager if issues arise with orders and returns.
- Help end users and contractors with simple technical enquiries.
- Produce quotes for BDM’s.
- Working towards KPI’s as part of the team.
**Experience & Qualities**:
- 2 years experience as a Customer Service Advisor within an office environment
- Ability to multi-task, prioritize and manage time effectively.
- Strong phone skills.
- Ability to adapt/respond to different customer characters.
- Ability to work under pressure.
- Keen to learn technical aspects of our products.
- Strong communication skills, both verbal and written.
- A team player.
- GSCE’s grades 4 - 9 (or equivalent) in English and Maths
**Job Type**: Permanent
**Salary**: £23,000.00-£24,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Free parking
- Sick pay
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- BRADFORD: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 2 years (required)
Work Location: In person
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