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Head of Care and Clinical Services
4 months ago
**JOB DESCRIPTION - JOB TITLE - HEAD OF CARE AND CLINICAL SERVICES**
Responsible to: Head of Operations and Quality and CEO
Based in Wiltshire or Gloucestershire**INTRODUCTION**
Being a part of our senior leadership team, you will be responsible for leading the the team to maintain quality and high standards. This involves developing new and existing relationships with our stakeholders and inspiring the team to strive for quality,building continuous improvement and resilliance within our skilled and capable team.
As the Head of Care and Clinical Services, you will oversee the Retain Group’s Registered Managers to ensure the smooth running of the Service, maintaining its excellent reputation, seeking new opportunities and ensuring that the office team follow companypolicies and procedures, values and ensuring we meet our regulatory requirments. You will be responsible for monitoring and developing internal KPI’s and the quality of service, making sure targets are met and exceeded.This will include regular supervisions,one to ones and appraisals.
**MAIN DUTIES & RESPONSIBILITIES**
We are committed to our Ethos in all that we do; Retaining Quality, Retaining Independence, Retaining Staff and Retaining Skills. Together Everyone Achieves More by demonstrating our commitment to offer a better solution to our staff and our customers.
- You will have your Diploma level 5 in Health and Social Care or equivalent.
- This role will require you to have an RGN qualification and current PIN
- Bring in new business and develop clinical and complex services
- Decelop and oversee the clinical / complex support plans, outcomes and risk assessments for customers living in their own homes.
- Provide clinical supervision, competency assessments and supporting the team with appropriate training.
- You will also work with the Head of Operations and Quality to create complex / clinical policies and procedures and well as individual working protocols. You will work as part of a multidisciplinary team of professional and medical staff that includes doctors,health visitors, healthcare assistants, hospital staff, social workers, physiotherapists and psychologists.
- To ensure coordinators and the branch overall hit their weekly KPI's, covering areas such as, interviews booked, the recruitment of new staff, business development, quality audits and compliance and company values.
- You will be responsible for ensuring all Management supervisions and annual appraisals happen in the team in line with company policy.
- You will deal with any staffing issues and support them appropriately, talking to them about performance improvement plans if necessary.
- Quality - Ensuring the branches are completing regular audits, QAs, team meetings, learning logs, focussing on retention, following Company values and delivering an outcome focussed model of care.
- Compliance - Monitoring of safer recruitment, training matrix and diplomas, supervisions and appraisals, customer files, incidents/ accidents, safeguarding referrals, CQC notifications in line with Company policies and procedures.
- Ensure effective rostering, skill matching to specific needs are managed effectively.
- Supporting the Head of Operations and Quality to create the annual quality report and links to the business development plan
- Attend training and expand your personal development, you will need to have the ability to use reflective practice and that learning logs are completed so that lessons can be learnt and improve overall service delivery for the agency.
- Ensure that quality assurance questionairres are sent out in line with company policy.
- Work with the recruitment team to ensure all vacancies are advertised and promoted fully in all areas.
- Promote other parts of the Retain Group - incl. Temp staffing / Training / consultancy / homecare solutions
- Attend meetings with the Senior Management team as required
- Support the Registered/ Branch Managers to develop strategies to meet and exceed realistic KPI’s & targets.
- Attend relevant events that help to promote the Retain Group.
- Always strive for outstanding, ensuring the Offices maintain and promote the approach of ‘a customer’s problem is our problem’.
- Have a full understanding of the Retain Group Ethos.
- Approve and keep a record of Registered/ Branch manager holidays and ensure there is appropriate cover within the team.
- Monitor sickness and absence within the Homecare Management team.
- Ensure company policy is adhered to at all times.
**CONTACTS & COMMUNICATIONS**:
- Have strong communication and leadership skills and be able to build sound relationships with customers.
- Excellent customer service skills; nothing is too much trouble and the ability to make our customers feel important to us.
- Build strong relationships with staff and work to our staff retention ethos, showing appreciation and recognition for the work that they do.
- Ensuring that records are legible, accurate, non-opinionated and to a good standard.
- Ensure social media is up to date for your team and meets our advertising guidelines and is branded appropriately.
- Be the lead for GDPR for the team.
- Oversee disciplinaries and performance management of staff.
- Keep the head of operations and quality up to date with any concerns.
**Must have a service and clinical management background.
**Benefits**:
- Excellent Salary + Bonus
- Blue light card
- Access to outstanding training
- Career development
- Company Pension
- Company Mobile
- Laptop
- New Car Lease Scheme Discount
(This job description is not exhaustive and can include tasks not detailed above)
