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Sales Orders Assistant
4 weeks ago
Royaume-Uni
St Albans
Job Outline Here at Natural Balance Foods we are looking to recruit a Sales Order Assistant to assist the Supply Chain Manager with processing all sales orders. You will pride yourself in providing excellent customer service and sales support to both customers and Sales Team. A Little bit about us We are Natural Balance Foods, a young British company best known for our Nakd and Trek brands. We are devoted to making delicious, genuinely healthy snacks and having some fun along the way too Founded in 2006, we have grown exponentially by offering consumers a healthy, wholefood alternative to the over-processed snack bars that previously dominated the shelves in UK Grocery. Nakd and Trek are available in all the UK’s supermarkets, as well as leading convenience, wholesale, online and foodservice outlets. Our products are made with our super-secret “magic goo”* of natural and wholesome ingredients; are free from gluten, wheat and dairy, are vegan, and the majority count towards 1 of your 5-a-day. Our Trek products are also packed with natural, plant-based protein to keep you going. Nature is nice This is an exciting opportunity to be part of our rapidly growing, ambitious company, working alongside the small but expanding team of people here at NBF that have already joined the wholefood revolution *OK, we’ll let you into the secret - it’s just fruit and nuts smooshed together 100% natural ingredients.
**La poste en détail**:
About the role
Key focus areas of the role itself and where you will spend the majority of your time:
- Providing excellent customer service to all customers (both internal and external).
- Resolving all sales order queries, escalating these when necessary to your line manager.
- Controlling invoicing procedure and EDI movements daily.
- Maintaining a close relationships with the our Inventory team and external warehouses to ensure stock is available to fulfil all orders on a daily basis and notifying customers accordingly.
- Ensuring that all orders are routed and picking lists are forwarded to external warehouses for dispatch.
- Advising the sales account managers of customer shortages, as well liasing with our customers to resolve any issues.
- Working closely with the Finance Team to set up new accounts, pricing, delivery and ensuring credit accounts opened and pro-forma invoices are paid prior to shipment.
- Raising export and import documentation as necessary.
- Solving issues with haulers and couriers.
- Investigating credit queries and raising credit notes against customer claims where required.
- Contributing ideas for profit improvement, cost reduction, system and procedure development.
**Profil**:
About you
To help us to achieve our continual growth plans we are looking for an enthusiastic, highly organised individual to work withing our Sales Orders Team, reporting to the Supply Chain Manager.
Alongside living our values of Healthy, Happy and Helpful, the most important things we’re looking for from you are:
- Numerical reasoning
- Analytical ability
- People influencing
- Strong written and verbal communication skills
- At least 2 years FMCG experience ideally gained within the food industry
- Intermediate IT skills including Excel
- SAP experience would be advantageous
- Maintaining a professional and constructive relationship with customers
**Offre**:
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