Service Administrator

5 days ago


Harlow, United Kingdom European Watercare Ltd Full time

WaterCare are a well-established British manufacturer and supplier of eco-friendly water treatment solutions.

We are currently looking for a Service Administrator to join our expanding team.

This is an office-based role to work from our headquarters in Harlow, Essex and to provide best customer service in a responsive and professional manner.

**Core Responsibilities and Duties**:

- Maintain and update all digital customer, site, equipment files, and general service calls
- Ensure attended service calls are accurately invoiced, closed, updated based on meter readings, and future attendance logged
- Develop and manage our customer database
- Quote for works from site surveys received
- Log subsequent service calls for required revisits
- Work with internal and external customers to resolve queries
- Holiday and sickness cover possible in other roles

**Salary and Benefits**:

- £21,000.00 per annum
- OTE Bonus
- Pension Scheme
- Secure onsite parking
- 23 days annual leave plus bank holidays
- Simply Health plan

**Essential Qualifications and Skills**
- Experience in using Service and or CRM Systems
- Ability to maintain workflow and proactively follow through to resolution
- Excellent communication skills
- Strong administrative experience, with Outlook and Excel
- Experience using SAP and Job Logic (Desirable but not essential - training will be provided)
- Attention to detail
- Professionalism
- Commitment to the role
- Excellent attendance and time keeping
- Ability to work under pressure and to deadlines
- A flexible outlook - we are a small, busy team and work together to ensure all tasks are completed in a timely fashion

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Harlow: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: 001



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