Customer Services

4 weeks ago

Gateshead, United Kingdom IKEA Full time

At IKEA, it is so much more than a job.

We are looking to welcome co-workers to join our fantastic Customer Services, Checkouts & Click and Collect team.

In the IKEA world, we call this position a Customer Services & Checkout Co-worker.

Expected Starting Date: 3rd September 2023

WHAT WE OFFER
- £10.90 basic hourly rate
- Living Wage Foundation Employer

Contract sizes - 8 hours weekend only

12 hours evenings 7 weekends

We operate 7 days a week to meet the shopping needs of our customers, this role will require availability to work during the day, late evenings, and full weekends.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
- 15% co-worker discount & I-Benefits discount portal helping you save £100’s on

High Street retailers
- Free & Confidential Employee Assistance Program and Wellbeing Portal
- X3 Life Assurance, enhanced statutory pension contributions & interest free loans
- Holiday on Christmas Eve
- Family Friendly policies & benefits
- Commitment to your development throughout your IKEA career, starting on your first day
- Free parking and you can also enjoy a free hot or cold meal option every shift

WHAT YOU'LL NEED TO HAVE

We are the ones meeting our customers - in our stores and beyond. We are looking for co-workers who strives to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same.

WHAT YOU'LL BE DOING DAY TO DAY

This role is varied with no two days being the same; one minute you could be on checkouts and the next minute, you could be meeting and greeting our customers, managing a queue, hosting trolleys, or assisting customers. This is physically demanding and requires the ability to work outside.
- You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
- You work together with colleagues in other functions to improve the customer experience.
- Provide an efficient and accurate checkout experience in various areas of the store.
- Ensure that payments are handled in a reliable, efficient, accurate and friendly way.
- Build loyalty by ensuring customers have an exceptional shopping experience.
- Click and Collect - checking orders are accurately picked and delivering goods to the customer in the car park.

WE CARE FOR THE PEOPLE

RECRUITMENT PROCESS INFORMATION

If you have any special requirements during the interview process, please let us know as soon as possible.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

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