Gso Luxury Group Intern

2 weeks ago

London, United Kingdom Marriott International, Inc Full time

**Job Number** 24044740

**Job Category** Management Development Programs/Interns

**Location** Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

JOB SUMMARY
The Global Luxury Sales Intern will primarily support the Global Luxury Account Director - Group, in lead implementation, serve as a point of contact between customers, Global Account Director and Hotels.

The Global Luxury Sales Intern supports the team with pre-planning for events, including tradeshows, roadshows, and any customer related events as well as the following;
- Field and prioritize incoming inquiries and opportunities, analyze the capabilities of the request, and manage distribution of these inquiries to appropriate hotel (s).
- Enter, retrieve, reconcile, and verify information in Empower/SFA which involves sales activities and trends.
- Perform general office duties to support the team.
- The position will be based in the Global Sales Office London.

CANDIDATE PROFILE - Education and Experience
- High School diploma or equivalent required
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel or Events Management required
- Fluent English required (written and spoken) and any additional European languages beneficial, although not essential
- Knowledge of the luxury hospitality segment

**JOB SPECIFIC TASKS**

**DUTIES**
- Provide support to direct report, Global Account Director-Group Sales via inputting all leads in SFA, follow up with hotels and clients where necessary for updates and record all information obtained in Empower.
- Assist in coordinating travel opportunities including Tradeshows, industry roadshows, sales appointments, familiarization trips.
- Represent Luxury Group, Marriott International Hotel Brands.
- Develop and maintain respectful working relationship at all levels of the organization, including London GSO, EMEA Luxury GSO and with property-based Group Sales Managers, while working within the hierarchy to ensure results and goals are achieved.
- Knowledge of top group accounts by markets
- Manage special projects when applicable and assist Leisure Account Directors where applicable.
- Develop and demonstrate understanding and knowledge of key Group & Leisure hotels and destinations.

**COMPETENCIES**

**ADAPTABILITY**
- Advocates and demonstrates continuous improvement by adjusting to new ways as conditions and priorities change which may include learning new skills
- Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change
- Able to work with different levels of management and management styles as needed in position

**COMMUNICATION**
- Keeps work group informed, speaks and writes clearly and concisely
- Actively listens to other recommendations while seeking clarification and offering alternatives as appropriate
- Communicates in a timely, proactive manner, receives directions and feedback well
- Prepare and review written documents (e.g., daily logs, memoranda, reports), including proofreading and editing written information to ensure accuracy.
- ** **JOB RELATED BUSINESS FOCUS**
- Actions support key business values of customer service, associate satisfaction, and financial success
- Support Global Sales Office initiatives by assisting in increasing the GSO team revenue production, using negotiation skills to maximize conversion of group leads, while utilizing effective sales skills in overcoming objections
- Maintain knowledge of Luxury Group, Marriott International Brands portfolio; develop knowledge of basic hotel capabilities related to numbers of rooms and meeting space capabilities and all hotel characteristics as relevant to Group segment.
- Evaluate leads and offer comparable alternative Luxury Group, Marriott International locations to existing proposals, where applicable.
- Assist with scheduling and preparing for customer presentations to accounts based upon customer needs
- Proactively facilitate communication with the customer base and hotels
- Communicate with clients to gain full understanding of decision making process including history, key decision factors, time line, and decision hierarchy
- Maintain strong and collaborative working relationships with all members of Global Sales Offices
- Produce production reports for Global Account Director - Global Sales.

**PLANNING & ORGANIZING**
- Sets priorities and establishes a realistic action plan while anticipating potential issues impacting the plan
- Develops and follows procedures for ensuring quality, is detail-oriented, maximizes resources, meets deadlines, and follows through on assignments

**PROBLEM SOLVING**
- Seeks guidance to higher level or applicable department for support on resolutions/problems.
- Identifies and considers alternatives and their possible impact before making decisions.

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