Luxury Travel Quality Assistant

3 weeks ago

London, United Kingdom OPR Resourcing Specialists Full time

**Luxury Travel Quality Assistant**

Our client are a luxury travel company based in the Victoria area of London and they are looking for a looking for someone who is passionate about the hotel / travel industry, to assist in managing the continued quality of its portfolio of hotels. This rolewill be pivotal in ensuring the continued growth of the portfolio and in raising the overall standard of hotels across the group. The successful individual will need to be highly organised in order to assist with the planning of over 500 inspections worldwide,have background and knowledge about top notch hotels to understand the challenges our affiliated hotels meet as well as empathy, negotiation skills and passion for dealing with guest complaints to ensure that the reputation of our client’s brand is not adverselyaffected. There will European and international travel involved with this role.

**Key responsibilities**:

- Assist with the quality inspection process for all hotels globally, including the auditing process of our inspectors’ work
- Review and respond to guest feedback on hotel performance
- Ensure hotels respond in the correct manner to unsatisfactory reports/customer feedback.
- Moderation of Invited reviews
- Verbal communication with Management of hotels in relation to client expectations.
- Ensure customer reviews are communicated to the hotels
- Manage the process of hotels that fail the mystery inspection.
- Assist in the planning and allocation of all hotel inspections.
- Interview new inspectors and ensure they are set-up in all systems.
- Provide App support/troubleshooting for the inspectors.
- Assist in the planning and delivery of annual training sessions in APAC, EMER and EMEA.

**Desired Skills & Experience**:

- Knowledge of hotels and travel gained preferably within the luxury sector and in an international environment
- Preferably experienced in the travel industry.
- Excellent Word, PowerPoint and Excel skills
- Highly organised and self-motivated. Must be a team player with a strong ability to self-manage.
- Excellent communication skills and attention to detail (both verbal and written)
- Ability to talk to and influence people at a senior level
- Able to travel internationally
- Fluent in English

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