Customer Support Agent

2 weeks ago


Beckenham, United Kingdom Glemnet Limited Full time

**Customer Support Agent**

**Reporting** **To**: Technical Support Manager

**Location**: Beckenham, South-East London

**Introduction**

Glemnet is an established Cloud, Cyber Security, IT and communications B2B reseller in the UK. We have been trading for 21 years & deliver technology solutions to business and the Public Sector.

**Position Overview**

**Key Role & Responsibilities**:

- Provide friendly and efficient 1st Line support to clients.
- Log all incoming support requests and decide how to manage them including escalation to 2nd line team.
- Obtaining a precise description of a problem and run through 1st line checks.
- Offer advice and guidance to clients, where possible.
- Take responsibility for the ticket and ensuring it is concluded within the SLA.
- Liaise with the client, informing them of progress and/ or requesting further information as necessary

**Skills Required**:

- Professional written and verbal interpersonal skills are essential.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Ability to prioritise inbound support issues and manage several tickets efficiently.
- Driven and motivated attitude
- Attention to detail
- Good computer and keyboard skills

**Desirable**
- IT experience on a support desk

Salary Depending on experience

**Salary**: £19,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Beckenham BR3 4LZ

Reference ID: SDE



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