Property Administrator

5 months ago

Cobham, United Kingdom ACT Property Services Full time

ACT Property are a dynamic small business. Our core business is generating inventories, check ins and check outs for the high-end rental market. In addition, we complete property visit (mid-term inspections) at large scale, typically booking 500+ per month for a single client.

Our clients are predominantly based in Central London, West London and Surrey, however since opening we have expanded into East London, Hampshire and Oxfordshire.

The role we are recruiting for is for a bookings and logistics coordinator working predominantly within the Property Visit pod, flipping to the Inventory pod in the summer months.

Office hours are 9:00am - 5:30pm. Each employee works 5 Saturdays on a rota throughout the year (9.00am - 3.30pm).

**Purpose**

Work as part of a team to ensure all customer bookings are scheduled and confirmed in accordance with company guidelines, inc
- Clearly communicate job type, property address, client and access information
- Allocate inspections to the most appropriate property inspector (PI) available
- Maximise efficiency for individual PI diaries, i.e. minimising travel time
- Maximise customer satisfaction by ensuring continuity between PI and property
- Communicate any logístical or property specific issues promptly to the customer

**Skills/traits required**
- Property/lettings knowledge
- Good attention to detail
- The ability to be proactive and maximise appointment deliverables
- Positive phone manner
- Ability to work within a team
- Balance multiple tasks at one time
- Effective communicator both written and verbally
- Ability to build relationships both with clients and property inspectors
- Ability to manage multiple diaries
- Work under pressure

**Deliverables**
- Answering all telephone enquiries within 4 rings
- Diary management
- Benchmarking against KPI’s set by line manager in relation to efficiency targets

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Property Management: 1 year (required)

Work Location: In person

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