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Immigration Enforcement

2 months ago

Leeds, United Kingdom Home Office Full time

**Details**:
**Reference number**:

- 280379**Salary**:

- £22,400**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HO - Borders and Enforcement - Immigration Enforcement**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Leeds, SheffieldAbout the job

**Job summary**:
The Home Office mission is fundamentally important: to keep Britain’s streets safe and its borders secure. Each and every member of the Home Office plays a part in making that happen. To gain a greater understanding of these exciting and challenging roles please refer to the Home Office Careers Site.

**Job description**:
Reporting teams are responsible for achieving three key objectives:

- Meaningful contact that encourages voluntary return
- Management of a reporting population that drives compliance
- Progression of cases towards removal or other case conclusion
- Offender Management - Conducting face-to-face interviews
- Front facing - Interaction with customers and internal stakeholders. This will also include the detention management processes
- Front Office -Managing the reporting population, dealing with queries, complaints, signposting, allocating and interventions
- Workflow - Progressing cases to conclusion
- General office tasks including answering the phone, inbox management etc.
- Operational support - Working with Immigration Enforcement teams

Due to the nature of the role there will be occasions when you will be required to work later than the scheduled working day. Applicants should take this into consideration when applying.

Reporting Centre teams are undergoing a period of transformation. This is an exciting period of change that will bring additional opportunity to learn and develop within the role. There is a greater operational emphasis, responsibility and contribution to Immigration Enforcement’s priorities. If you are an individual who is adaptable to change, flexible and thrives on challenge then you are encouraged to apply.

**Person specification**:
We are looking for people to join us who:

- Are able to confidently manage potentially difficult and challenging situations
- Are flexible and adaptive to change
- Can work in an organised manner to deliver on time and to a high standard
- Are able to remain focused on delivery under pressure
- Are able to actively seek information from offenders to understand their needs
- Are committed to continuous improvement
- Have a strong sense of personal ethics and honesty
- Maintaining contact management with those who are required to report
- Undertaking detentions of offenders
- Actively participating in team performance meetings
- Updating systems
- Creating and issuing reporting restrictions and serving decisions and notices
- Dealing with enquires/complaints by phone or correspondence
- Conducting face to face interviews to gain further information, being able to deal appropriately with resistance and having challenging conversations
- Working collaboratively and developing strong working relationships across all relevant teams and stakeholders to deliver business outcomes
- Supporting the operational enforcement teams as required
- Answering the Reporting Centre telephone, dealing with queries & making telephone calls to customers where appropriate and logging conversations onto HO systems including any follow up actions
- Travel Ticket allocation and reimbursement - requiring the use of Home Office systems
- Administering Police Reporting, including data management of local records

This list is not exhaustive, and you will be required to complete other activities as part of your daily routines.

**Essential criteria**
- As an Administrative Officer in the Reporting Centre you will operate in a fast-moving, reactive environment, requiring strong organisational skills, as well as being able to make quick well-judged decisions.
- Good levels of Communication skills both written and oral are also required to ensure records are accurate and that challenging conversations during face to face interviews are handled with understanding and compassion.
- This role can be physically demanding at times, and therefore you will be required to undertake suitable personal safety training to Level 2.

**Desirable criteria**
- Customer Service Experience.

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Ability and Experience.This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inc